Technical Service Delivery Expert
1 day ago
Key Responsibilities:
- Deliver on-site training to administrators at accredited partners.
- Align processes with GSPN standards for improved efficiency.
- Streamline warranty billing and error clearing procedures.
- Enhance dealer engagement through focused RSM support and process improvements.
- Facilitate upskilling of administrators, owners, and managers to reduce LTP orders.
- Promote SSA Standard Operating Procedures for consistent service delivery.
Requirements:
- 5 years of experience in training facilitation.
- 2-5 years of experience in SAMSUNG products, processes, and services.
- In-depth understanding of SSA SOPs.
- Expertise in warranty billing processes.
What We Offer:
- A competitive salary range of $80,000 - $110,000 per annum, depending on location and experience.
- A comprehensive benefits package, including health insurance and retirement savings.
- Opportunities for professional growth and development within our global organization.
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