Technical Service Delivery Expert

1 day ago


Sandton, South Africa iSON Xperiences Full time
About the Role: iSON Xperiences is seeking a highly skilled Technical Service Delivery Expert to join our team. This role requires expertise in on-site training, process alignment, and warranty billing to improve service levels and customer satisfaction.

Key Responsibilities:
  • Deliver on-site training to administrators at accredited partners.
  • Align processes with GSPN standards for improved efficiency.
  • Streamline warranty billing and error clearing procedures.
  • Enhance dealer engagement through focused RSM support and process improvements.
  • Facilitate upskilling of administrators, owners, and managers to reduce LTP orders.
  • Promote SSA Standard Operating Procedures for consistent service delivery.

Requirements:
  • 5 years of experience in training facilitation.
  • 2-5 years of experience in SAMSUNG products, processes, and services.
  • In-depth understanding of SSA SOPs.
  • Expertise in warranty billing processes.

What We Offer:
  • A competitive salary range of $80,000 - $110,000 per annum, depending on location and experience.
  • A comprehensive benefits package, including health insurance and retirement savings.
  • Opportunities for professional growth and development within our global organization.


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