Technical Consultant
1 day ago
Company Overview:
">iSON Xperiences is a leading provider of innovative technology solutions, and we're seeking a highly skilled Technical Consultant to join our team. As a key member of our field support organization, you will play a crucial role in enhancing the quality of service delivery to our customers.
">Job Summary:
">We are looking for a seasoned technical expert with a proven track record of delivering high-quality training programs and process improvements. The ideal candidate will have extensive experience in SAMSUNG products, processes, and services, as well as deep understanding of SSA SOPs.
">Key Responsibilities:
">- ">
- Develop and deliver on-site training programs for administrators within accredited partners' service centers">
- Align business processes to GSPN standards, ensuring seamless execution on the ground">
- Manage warranty billing and error clearance, reducing the burden on SSA's support department">
- Support current RSMs in dealer engagement and process enhancements, allowing them to focus on higher-value tasks">
- Facilitate upskilling of administrators, owners, and managers within service centers, resulting in reduced LTP orders and faster service delivery">
- Contribute to the development and rollout of SSA Standard Operating Procedures, driving overall improvement in service levels and customer satisfaction">
Requirements:
">- ">
- Minimum 5 years of experience in training facilitation">
- 2-5 years of experience in SAMSUNG products, processes, and services">
- Deep understanding of SSA SOPs and warranty billing processes">
Estimated Salary Range:
">Based on industry standards and location, the estimated salary range for this position is $80,000 - $110,000 per annum, depending on qualifications and experience.
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