Technical Consultant

1 day ago


Sandton, South Africa iSON Xperiences Full time

Company Overview:

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iSON Xperiences is a leading provider of innovative technology solutions, and we're seeking a highly skilled Technical Consultant to join our team. As a key member of our field support organization, you will play a crucial role in enhancing the quality of service delivery to our customers.

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Job Summary:

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We are looking for a seasoned technical expert with a proven track record of delivering high-quality training programs and process improvements. The ideal candidate will have extensive experience in SAMSUNG products, processes, and services, as well as deep understanding of SSA SOPs.

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Key Responsibilities:

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  • ">
  • Develop and deliver on-site training programs for administrators within accredited partners' service centers">
  • Align business processes to GSPN standards, ensuring seamless execution on the ground">
  • Manage warranty billing and error clearance, reducing the burden on SSA's support department">
  • Support current RSMs in dealer engagement and process enhancements, allowing them to focus on higher-value tasks">
  • Facilitate upskilling of administrators, owners, and managers within service centers, resulting in reduced LTP orders and faster service delivery">
  • Contribute to the development and rollout of SSA Standard Operating Procedures, driving overall improvement in service levels and customer satisfaction">
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Requirements:

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  • ">
  • Minimum 5 years of experience in training facilitation">
  • 2-5 years of experience in SAMSUNG products, processes, and services">
  • Deep understanding of SSA SOPs and warranty billing processes">
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Estimated Salary Range:

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Based on industry standards and location, the estimated salary range for this position is $80,000 - $110,000 per annum, depending on qualifications and experience.


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