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Customer Experience Ambassador

1 week ago

Pretoria, Gauteng, South Africa The Recruitment Council Full time

About The Recruitment Council

Established to innovate and adapt, we continuously exceed customer expectations by delivering exceptional experiences. With a strong focus on results-driven solutions, we drive growth through strategic partnerships.

About Our Business Unit

We prioritize operational excellence, empowering our teams to excel in a fast-paced environment. In this role, you will be part of the Markets division, handling sales in multiple countries across Europe, Africa, and France.

Job Overview

As a key ambassador, you will leverage your expertise to drive sales objectives and customer satisfaction. You will be responsible for building lasting relationships with clients, proactively guiding them throughout the sales process.

Main Responsibilities

  1. Cultivate Customer Relationships
  • Welcome clients with a premium approach, creating a personalized experience that meets their needs.
  • Ensure follow-up and satisfaction, fostering long-term partnerships.
Design Customized Travel Experiences
  • Understand client expectations and motivations, making tailored recommendations.
  • Enhance destinations, products, and the overall experience.
Grow Business Activity
  • Develop turnover by recruiting and retaining clients, as well as selling additional services.
  • Identify business opportunities for clients, updating commercial data accordingly.

Necessary Skills and Qualifications

  • Strong knowledge of travel and tourism industry trends.
  • Mastery of sales techniques and negotiation skills.
  • Digital aptitude, familiar with sales tools and software.

What We Offer

  • A dynamic work environment, promoting growth and development.
  • The opportunity to work with a global brand, driving innovation and excellence.
  • A competitive compensation package, reflecting your value to the team.