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Customer Experience Specialist

1 week ago

Pretoria, Gauteng, South Africa Old Mutual South Africa Full time
Customer Experience Specialist Needed at Old Mutual South Africa

We are seeking a highly skilled Customer Experience Specialist to join our team at Old Mutual South Africa. As a key member of our organization, you will be responsible for delivering exceptional customer experiences, driving customer satisfaction, and contributing to the growth of our business.

Key Responsibilities:
  • Develop and implement a customer contact plan to communicate product launches and engage potential customers in relevant sales campaigns to build new relationships.
  • Help drive customer renewals through exceptional service, supporting the sales teams as required.
  • Monitor team members' use of the CRM system, identifying and resolving standard issues.

The ideal candidate will possess relevant insurance-related qualifications, 5 years' or more experience in Short Term Insurance, and 2 – 3 years' experience in a Broker Liaison role. FAIS compliance will be an advantage.

Our Culture:
  • A dynamic and supportive work environment that encourages growth and development.
  • A collaborative and inclusive team that values diversity and inclusivity.
  • Ongoing training and development opportunities to enhance your expertise.