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Head of Customer Experience

1 week ago

Pretoria, Gauteng, South Africa Ananzi Full time

Job Overview: Head of Customer Experience

Company: Opencast Consulting

Location:

Employment Type: Full-Time

We are seeking a highly skilled and experienced Head of Customer Experience to join our team at Opencast Consulting. As a leader in delivering tailored business solutions, we strive to provide exceptional customer experiences that drive long-term relationships and business growth.

Key Responsibilities
  1. Develop and implement customer experience strategies and initiatives to improve customer satisfaction metrics.
  2. Lead cross-functional teams to achieve exceptional customer experiences through effective problem-solving and decision-making.
  3. Collaborate with other departments to align customer service objectives with business goals.
  4. Train and mentor team members to foster a culture of growth and accountability.
Requirements and Qualifications
  1. Proven experience in a customer service leadership role with a strong track record of success.
  2. Strong communication, problem-solving, and decision-making skills with the ability to manage and motivate a team in a fast-paced environment.
  3. A customer-centric mindset with a passion for building relationships and driving customer loyalty.
  4. Proficiency in relevant tools or software, e.g., CRM platforms.
Why Join Us?
  1. Competitive salary and benefits package.
  2. Opportunities for professional development and career growth.
  3. A supportive and collaborative work environment.
  4. Be part of a company committed to innovation and excellence.