Customer Experience Specialist

4 days ago


Pretoria, Gauteng, South Africa Bonafide Human Capital Full time
Customer Experience Specialist Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist at Bonafide Human Capital in Pretoria. In this role, you will be responsible for delivering exceptional customer experiences, ensuring customers feel valued and supported throughout the vehicle maintenance process.

Main Responsibilities:
  • Provide exceptional customer service, responding to customer queries and resolving issues promptly.
  • Work closely with customers to understand their vehicle's needs, providing personalized solutions and recommendations.
  • Effectively communicate with the technical team to ensure efficient and effective vehicle repairs.
  • Manage customer relationships, building trust and loyalty through excellent communication and follow-up.
  • Maintain accurate records of customer interactions, including service history and warranty claims.
  • Stay up-to-date with industry developments and best practices, applying knowledge to improve customer service and outcomes.


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