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Customer Service Ambassador

2 weeks ago

Pretoria, Gauteng, South Africa International Workplace Group plc Full time

Discover the world of IWG plc, a pioneering company that is revolutionizing the workspace solutions industry. Our story begins with a simple yet powerful idea: to provide businesses with flexible and innovative workspaces that meet their evolving needs.

We operate in 120 countries, with 3,400 locations across the globe. This means we can offer unparalleled opportunities for career growth and development, as well as the chance to be part of a diverse and inclusive workforce.

We are driven by innovation, passion, and a commitment to excellence. Our people are at the heart of everything we do, and we're looking for individuals who share our values and are passionate about delivering exceptional customer service.

The role of a Community Associate is critical to making our centres run smoothly. You will be responsible for creating a welcoming environment for our customers, which means they return happy, time and time again.

To succeed in this role, you'll need to have a background in customer-facing industries and experience working independently. Leadership skills are also essential, as you'll be working in a small team to ensure seamless operations.

You'll also need to be tech-savvy, with a good command of basic IT packages such as MS Office. Problem-solving skills are crucial, as no two days will be the same, and you'll need to think on your feet to overcome new challenges.

What We Offer
  • A comprehensive induction and ongoing training to help you settle into your new role and grow your career.
  • Lots of variety and new challenges – no two days are the same.
  • An opportunity to help run a centre as if it were your own.
  • Dynamic working environments, with committed teams to build great relationships with customers.
  • Generous benefits and salary.
  • Sales & KPI led bonus & incentives.
  • Continual development and opportunities for progression, including international mobility.