Customer Experience Coordinator

7 days ago


Pretoria, Gauteng, South Africa GUD Filters Full time

Job Overview

We are seeking a highly skilled and experienced Customer Service Administrator to join our team at G.U.D. Holdings.

The successful candidate will be responsible for delivering exceptional customer service, processing orders efficiently, and managing customer communication effectively.

Key Responsibilities

  1. Customer Order Management
  • Process orders from capture to confirmation, maintaining clear communication throughout the process.
  • Manage changes and escalate issues as necessary to ensure timely resolution.
Customer Communication
  • Keep customers informed about their orders and address any concerns promptly.
  • Proactively manage overdue orders and resolve issues efficiently.
Inventory Management
  • Handle returns and credit notes while ensuring inventory accuracy.
Building Customer Profiles
  • Manage key customer information, including delivery dates and times, backorders, and special requirements.

Requirements

  • Grade 12 or equivalent qualification.
  • Customer service-related qualification.
  • 3-5 years of experience in a customer service environment.
  • Proficiency in Microsoft Outlook, Excel, E1, and Smartscan.
  • Familiarity with customer service practices and warehouse/production inventory management processes.
  • SAPICS/APICS certification is an added advantage.
  • Experience with small project management.


  • Pretoria, Gauteng, South Africa Customer 1st Solutions Full time

    As a Logistics Coordinator, you will be responsible for driving company vehicles safely and efficiently. Your role will involve ensuring timely pick-up and drop-off of employees and clients as needed, maintaining vehicle cleanliness, and performing regular checks for any maintenance needs.We require a minimum of 2 years of professional driving experience in...


  • Pretoria, Gauteng, South Africa Customer 1st Solutions Full time

    In this Legal Office Coordinator role, you'll be responsible for providing crucial support to our legal team, ensuring that we maintain our high standards of excellence in customer engagement.Job RequirementsEducation and Experience: Bachelor's degree in Legal Studies, Business Administration, or a related field, along with a minimum of 2 years of experience...


  • Pretoria, Gauteng, South Africa Customer First Solutions Full time

    Company OverviewAt Customer First Solutions, we pride ourselves on delivering exceptional customer experiences across multiple channels. Our dedicated team in South Africa's premier contact center is driven by a culture of success and inspiration.Job DescriptionWe are seeking a highly skilled Customer Service Officer to cultivate high-volume customer...


  • Pretoria, Gauteng, South Africa Customer First Solutions Full time

    We are looking for a talented Customer Engagement Specialist to join our team at Customer First Solutions. As a Help Desk Specialist, you will be responsible for delivering exceptional customer service and engagement.About the RoleDeliver outstanding support through various communication channels, including phone, email, and live chat, to resolve customer...


  • Pretoria, Gauteng, South Africa Customer 1st Solutions Full time

    Customer First Solutions is seeking an experienced Customer Service Delivery Expert to join our team. As a Driver (Code 10 with PrDP), you will be responsible for providing excellent customer service by safely and efficiently transporting goods and personnel.We require a minimum of 2 years of professional driving experience in a corporate environment and a...


  • Pretoria, Gauteng, South Africa Clicks Group Limited Full time

    Job RoleThe Store Experience Coordinator will be responsible for creating an exceptional shopping experience for our customers at Clicks Group Limited. This role involves overseeing operational activities at the point of sale to ensure excellent customer service.Key ResponsibilitiesTo direct and control all operational activities at the point of sale in a...


  • Pretoria, Gauteng, South Africa Blue Oak Personnel Full time

    Job OverviewWe are seeking a skilled Customs Administrator to handle high-volume airfreight customs administration for our reputable client, a Freight Agent.Key ResponsibilitiesCoordinate with Port Health, Plant Inspection, and Customs to arrange detentions and document collection.Plan and oversee delivery logistics from the airline to the warehouse.Prepare...


  • Pretoria, Gauteng, South Africa Prep2Perfection Full time

    Job Overview:We are seeking a highly organized and detail-oriented Client Services Manager to join our Prep2Perfection team. In this role, you will play a vital part in coordinating tutoring sessions, managing client relationships, and ensuring efficient service delivery.Main Duties:- Communicate with clients to understand their needs and requirements-...


  • Pretoria, Gauteng, South Africa Bonafide Human Capital Full time

    Customer Experience Specialist Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist at Bonafide Human Capital in Pretoria. In this role, you will be responsible for delivering exceptional customer experiences, ensuring customers feel valued and supported throughout the vehicle...


  • Pretoria, Gauteng, South Africa Wesbank Full time

    Job OverviewWe are seeking a highly skilled Customer Experience Ambassador to join our team. As a key player in providing exceptional customer service, you will be responsible for delivering positive experiences that meet or exceed customer expectations.Key ResponsibilitiesConnect with Customers: Engage with customers to understand their needs and...


  • Pretoria, Gauteng, South Africa Cullinan Holdings Limited Full time

    We are searching for a highly skilled Customer Experience Specialist to join our Pretoria teams. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences and providing expert advice to travelers, creating customized travel itineraries, and making bookings for their entire trip.Your key responsibilities will...


  • Pretoria, Gauteng, South Africa Ananzi Full time

    Job Overview: Head of Customer ExperienceCompany: Opencast ConsultingLocation:Employment Type: Full-TimeWe are seeking a highly skilled and experienced Head of Customer Experience to join our team at Opencast Consulting. As a leader in delivering tailored business solutions, we strive to provide exceptional customer experiences that drive long-term...


  • Pretoria, Gauteng, South Africa Customer 1st Solutions Full time

    We're looking for a highly skilled Support Services Specialist to join our team at Customer First Solutions. In this role, you'll provide critical support to our legal team, ensuring that we deliver exceptional service to our clients.Key AccountabilitiesDocument Preparation: Assist in the preparation and review of legal documents, guaranteeing compliance...


  • Pretoria, Gauteng, South Africa Old Mutual South Africa Full time

    Customer Experience Specialist Needed at Old Mutual South AfricaWe are seeking a highly skilled Customer Experience Specialist to join our team at Old Mutual South Africa. As a key member of our organization, you will be responsible for delivering exceptional customer experiences, driving customer satisfaction, and contributing to the growth of our...


  • Pretoria, Gauteng, South Africa Kontak Recruitment Full time

    Job ResponsibilitiesThe successful candidate will be responsible for driving customer satisfaction, communication excellence, and team performance. Key responsibilities include:- Shaping and executing the customer experience strategy;- Ensuring every interaction meets the highest company standards;- Implementing and overseeing client service (CS) projects,...


  • Pretoria, Gauteng, South Africa Customer 1st Solutions Full time

    We're seeking a detail-oriented Administrative Support Professional to join our dynamic team at Customer First Solutions. As a key member of our legal administrative support team, you'll play a vital role in ensuring the smooth operation of our contact center.Key ResponsibilitiesPreparation and Review: Assist in the preparation and review of legal documents,...


  • Pretoria, Gauteng, South Africa Cape Union Mart Group Full time

    Essential Skills and QualificationsMatric or equivalent qualification.12 months retail experience with a focus on sales and customer service.A passion for delivering exceptional customer experiences and a commitment to driving sales growth are essential for this role.


  • Pretoria, Gauteng, South Africa We Buy Cars: The Car Supermarket Full time

    We Buy Cars: The Car Supermarket is looking for a Customer Experience Manager to oversee our Contact Centre operations. As a seasoned leader, you will be responsible for driving online sales performance, managing teams, and delivering exceptional customer experiences.Duties and Responsibilities:Develop and implement strategies to improve customer...


  • Pretoria, Gauteng, South Africa RMB Nigeria Limited Full time

    Job DescriptionWe are looking for a highly motivated Sales and Service Leader who can lead teams to achieve exceptional customer experiences and drive business growth. The ideal candidate will have excellent leadership skills, be able to motivate and develop teams, and possess a strong understanding of sales and service principles.About the RoleThe...


  • Pretoria, Gauteng, South Africa Business Capital Group Full time

    Job SummaryWe are seeking an experienced Service Advisor to join our team and provide exceptional customer service and support.Key AccountabilitiesDeliver high-quality customer service and support.Manage appointments and bookings efficiently.Maintain strong relationships with fleet customers.RequirementsTo be successful in this role, you will need:At least 2...