Customer Service Liaison Specialist
1 month ago
We are seeking a highly skilled Customer Service Liaison Specialist to join our team at CallForce. This is an exciting opportunity for a customer-focused individual to make a real difference in the lives of our customers.
Job SummaryThis role involves providing exceptional customer service and support to our clients through various communication channels. As a Customer Service Liaison Specialist, you will be responsible for resolving customer issues efficiently, handling inquiries, and providing solutions that meet their needs.
Key Responsibilities- Answering incoming communications from customers via email or social media platforms
- Providing timely and effective responses to customer inquiries
- Conducting research to provide accurate information and solutions to customers
- Degree (Matric)
- Fluent English language skills (Higher Grade English pass in Matric)
- At least 2-3 years of experience in customer service, preferably in a contact centre environment
- Automotive industry experience, specifically in complaints handling, is an added advantage
- Shift work: Monday to Sunday, 09h00 - 23h00 on rotational shifts
- A supportive and knowledgeable leadership team
- A diverse and community-minded organization
- Career growth opportunities and training programs to enhance your skills
We value teamwork, respect, and open communication. If you have a passion for delivering excellent customer service and a desire to learn and grow with us, please apply.
SalaryR 250,000 per annum (estimated salary range R 200,000 - R 300,000 depending on experience)
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