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Transformation Change Manager

1 week ago

Cape Town, Western Cape, South Africa Convergys Full time
Job Title: Transformation Change Manager

At Convergys, we're seeking a highly skilled Transformation Change Manager to join our team. As a key member of our organization, you will play a pivotal role in driving successful change management strategies and plans that enhance organizational outcomes.

The ideal candidate will have demonstrated ability to comprehend, analyze, and interpret complex business information, with a solid understanding of our business operations and industry. Strong business acumen and excellent communication skills are essential for this position.

Key Responsibilities:
  • Develop and implement effective change management processes and tools to drive staff adoption and usage.
  • Liaise with stakeholders to assess change impact, conduct impact analyses, and communicate change readiness.
  • Create and execute training, coaching, and communications plans to drive change and adoption.

Candidate Profile:
  • Demonstrated ability to foster customer service disposition and sense of professionalism.
  • Excellent attention to detail and initiative-taking abilities.
  • Advanced Microsoft Office skills and ability to lead teams in organizing projects.