Organisational Change Manager

2 weeks ago

Cape Town, Western Cape, South Africa IOCO Full time

We're seeking an experienced Organisational Change Manager to lead and coordinate change management efforts for transformative projects and initiatives across the organisation. The OCM will play a key role in ensuring the successful adoption of new processes, securing stakeholder buy-in, and driving the achievement of project goals.

You will work in close collaboration with the enterprise PMO as well as proactively anticipate, plan for, and address potential operational impacts, while supporting the Head of Change to deliver the change portfolio effectively and safely.

Please note, that this role is hybrid and based in Cape Town . It is a permanent position.

What you'll do:

Change Management Strategy Planning:

  • Develop comprehensive change management strategies and plans for project
  • Assess the organisational readiness for change and recommend strategies to address gaps.
  • Implement frameworks that are appropriate to level of project execution change management capability.

Stakeholder Engagement:

  • Identify and analyse stakeholders affected by the project and develop tailored engagement plans.
  • Create and facilitate an awareness of the objectives of change management in a project delivery context, and ensure it is proactively initiated at the optimum time during the project initiation phase.
  • Closely collaborate with the project sponsor and business owners, helping them understand their roles in driving and supporting change.
  • Facilitate workshops and focus groups to capture stakeholder feedback and address concerns.
  • Demonstrate sensitivity to the impacts of Change Management on areas unfamiliar with Change methodologies.
  • Ensure all key role-players formally accept the change management plan and timelines, as well as their accountable actions within the plan.

Process Optimisation:

  • Where needed, represent stakeholders' best interests in the evaluation and design of new business processes to ensure they are usable and considered empathetically

Communication:

  • Create and deliver clear, targeted, and impactful project communication plans to inform stakeholders and maintain alignment.
  • Develop key communication materials to support change initiatives.
  • Monitor communication effectiveness and operate as a quality control gate for communications across the projects.

Training Development:

  • Conduct training needs analyses to identify operational process changes and identify gaps - related to the project change.
  • Design, deliver, or coordinate training programs to ensure stakeholders have the necessary skills and knowledge.
  • Develop user guides, quick reference materials, and e-learning resources.

Change Impact Assessment:

  • Conduct change impact analyses to understand how project changes affect people, processes, and technology.
  • Define success metrics and develop mechanisms to measure the impact of change.
  • Monitor and report on the effectiveness of change initiatives, adjusting strategies as needed.

Change Adoption Sustainability:

  • Support project teams in transitioning stakeholders to new processes, systems, or tools.
  • Identify and mitigate resistance to change through proactive interventions.

Your expertise:

  • 10+ years of experience in change management, with a strong focus on project-driven change.
    • Experience working in at least one of the following industries;  financial, legal, senior professional services or alternative asset management organisations
    • Experience with change management methodologies and current industry best practice
    • Demonstrated ability to lead change efforts in complex and matrixed organisations.
    • Excellent communication, facilitation, and stakeholder management skills.
    • Experience with supporting enterprise-wide technology transformation projects.
    • Preferred:
    • Relevant qualifications
    • Familiarity with Enterprise Portfolio Management Tools and systems.

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