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Digital Transformation Specialist

2 weeks ago

Cape Town, Western Cape, South Africa ESET Southern Africa Full time
Job Description

The role of a Digital Transformation Specialist is crucial in driving the digital transformation initiatives forward. The ideal candidate will have experience in IT or digital transformation, with a focus on configuring, customizing, scripting, and integrating systems like CRM, reporting, and customer service platforms.

The successful candidate will collaborate closely with the IT Manager to execute digital transformation projects on time and within scope. This includes assisting in the configuration, customization, scripting, and integration of CRM, reporting, customer service systems, and other related tools.

In addition, the Digital Transformation Specialist will automate repetitive processes, integrate systems using APIs, and create custom workflows for improved operational efficiency. They will provide technical insight and hands-on implementation support for system upgrades, changes, and integrations.

This role is critical to our ongoing digital transformation efforts and requires strong engineering skills, problem-solving abilities, and excellent communication skills.

  • Assist in the configuration, customization, scripting, and integration of CRM, reporting, customer service systems, and other related tools.
  • Collaborate with the IT Manager to execute digital transformation projects on time and within scope.
  • Automate repetitive processes, integrate systems using APIs, and create custom workflows for improved operational efficiency.