Transformation Leader

5 days ago


Cape Town, Western Cape, South Africa EXL Full time
Job Summary

EXL is seeking a Business Process Strategist to join our team. As a key member of our organization, you will be responsible for developing and implementing transformation roadmaps for in-scope processes.

Main Responsibilities:
  • Process Analysis and Design: Conduct thorough analysis of healthcare processes, identifying opportunities for improvement and designing transformation roadmaps.
  • Collaboration with Stakeholders: Work closely with operations leaders, clients, and other stakeholders to ensure process metrics and KPIs meet best-in-class standards.
  • Solution Development and Implementation: Develop and propose solutions to address identified bottlenecks and improvement opportunities, create business cases, and secure stakeholder approval.
  • Communication and Presentation: Engage diverse stakeholders with excellent communication skills, synthesizing complex data into actionable insights and presenting them clearly.
Requirements:
  • Bachelor's Degree in Any Discipline; MBA preferred.
  • 5+ Years' Experience in Transformation Programs, including at least 3 years' experience driving transformation programs using process re-engineering, automation, analytics, and data science solutions.
  • Minimum 2+ Years' Experience in US Healthcare Market, with a focus on administrative clinical processes.
  • Demonstrated Track Record of Change Management, value delivery in terms of top-line/bottom-line improvement, experience, quality, accuracy, and business outcomes.


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