Process Transformation Specialist

2 days ago


Cape Town, Western Cape, South Africa EXL Full time
About the Role

We are looking for a skilled Transformation Leader - Healthcare to join our team at EXL. The successful candidate will drive transformation programs using process re-engineering, automation, analytics, and data science solutions.

Responsibilities:
  • Lead Transformation Initiatives: Develop and implement transformation roadmaps for in-scope processes, identifying opportunities for automation, analytics, and data science solutions.
  • Collaborate with Operations Leaders and Clients: Ensure process metrics and KPIs meet best-in-class standards, conduct deep dives to identify bottlenecks, and develop solutions.
  • Analytical and Problem-Solving Skills: Apply strong analytical skills to diagnose root causes, use critical thinking to evaluate situations, and select effective solutions.
  • Market Research and Thought Leadership: Conduct market research on healthcare industry developments and client needs, supporting the creation of thought leadership content.
Qualifications:
  • Bachelor's Degree in Any Discipline; MBA preferred.
  • 5+ Years' Experience in Transformation Programs, including at least 3 years' experience driving transformation programs using process re-engineering, automation, analytics, and data science solutions.
  • Minimum 2+ Years' Experience in US Healthcare Market, with a focus on administrative clinical processes.
  • Demonstrated Track Record of Change Management, value delivery in terms of top-line/bottom-line improvement, experience, quality, accuracy, and business outcomes.


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