Cloud Support Specialist
3 weeks ago
Job Overview
- We are seeking a highly skilled Cloud Support Specialist to join our team at Vox Telecommunications. As a Cloud Support Specialist, you will be responsible for providing technical support to customers and ensuring their issues are resolved in a timely manner.
Key Responsibilities:
- To adhere to all company policies, processes, and procedures to ensure excellent customer service.
- To identify, prioritize, and resolve incidents or requests received from customers.
- To monitor and track all Cloud Support functions, including tickets, calls, complaints, and mail queries from customers.
Job Requirements:
- Grade 12 qualification.
- Relevant cloud support experience is essential.
- Knowledge of cloud-related products and services is required.
Salary Estimate: R120,000 - R180,000 per annum, depending on experience.
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