IT Support Specialist

5 hours ago


Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full time
Job Title: IT Support Specialist

About Us: Liham Consulting Pty (Ltd) is a leading provider of IT services, committed to delivering exceptional support to our clients.

Salary: R250,000 - R350,000 per annum

Job Description:

We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and troubleshooting to our clients via telephone, email, or ticketing system.

The ideal candidate will have excellent communication skills, a strong understanding of hardware, software, and network-related issues, and the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Provide first-line technical support and troubleshooting for hardware, software, and network-related issues.
  • Assist users with password resets, account unlocks, and basic application support.
  • Accurately log and track all incidents and service requests in the ticketing system.
  • Follow up with customers to ensure issues are resolved and service levels are maintained.


Requirements:

To be successful in this role, you will need:
  • Matric - Senior Certificate
  • Minimum of 2-3 year's experience in IT support
  • Experience with service desk ticketing systems and remote support tools
  • CompTIA A+ and CompTIA N+ certificates
  • ITIL Foundation Certificate
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Microsoft Certified: Azure Fundamentals


Benefits:
  • Ongoing training and development opportunities
  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing company


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