Aftersales and Technical Services Manager

3 days ago


Midrand, Gauteng, South Africa Fusion Personnel Full time

The Ideal Candidate: We are looking for an experienced Service and Aftersales Manager who can lead our team in delivering exceptional service and support to our clients. The ideal candidate will have a proven track record of success in a similar role, excellent leadership and communication skills, and a strong understanding of the generator business and its associated technologies.

About the Role: As a Service and Aftersales Manager at Fusion Personnel, you will be responsible for developing and implementing effective strategies to ensure that all generators are properly maintained, repaired, and commissioned in a timely and efficient manner. You will also be responsible for determining and sourcing all necessary materials and equipment for maintenance and repair purposes, as well as working closely with the service team to ensure that all customer complaints and issues are resolved promptly and efficiently.

Your Key Responsibilities:

  • To develop and implement effective strategies for the maintenance and repair of generators.
  • To determine and source all necessary materials and equipment for maintenance and repair purposes.
  • To work closely with the service team to ensure that all customer complaints and issues are resolved promptly and efficiently.
  • To identify opportunities for business growth and develop strategies to achieve the planned service targets.
  • To prepare regular service reports and conduct analysis to identify areas for improvement and optimize service delivery.

Requirements:

  • A minimum of 8 years of experience in the generator business or heavy construction equipment industry.
  • At least 5 years of experience in a management role.
  • A minimum of a Bachelor's Degree, preferably in engineering or mechanical-industrial electrical fields.
  • Excellent knowledge of diesel engines.

Estimated Salary Range: £60,000 - £80,000 per annum, depending on experience.



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