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Technical Operations Manager

2 months ago

Midrand, Gauteng, South Africa Fidelity Services Group Full time

About the Role:

The Technical Service Manager will be responsible for overseeing the technical support function in the region, ensuring that all technical installations are completed to a high standard and that any issues are rectified promptly.

Key Responsibilities:

  • Ensure that all maintenance schedules are up to date and that security systems are functioning properly
  • Assist other leaders in each team as required, providing technical support and guidance
  • Ensure that all staff are trained and competent in their roles, adhering to company standards and health and safety legislation
  • Work closely with regional stores personnel to ensure sufficient stock levels are available
  • Manage quality installation standards during projects, ensuring that technical documentation is completed to a high standard

Requirements:

  • Matric and Code 08 driver's license
  • Management certification (MDP or similar)
  • PC literacy courses (MS Office) or certifications
  • PSIRA registered Electronic Security Equipment in CCTV, Offsite monitoring, Access Control, Building Management Solutions, Perimeter detection and Retail Security Solutions

Skills and Attributes:

  • Customer focussed
  • Values driven
  • 5-10 years experience in the management environment
  • Electronic Security Solutions across industry verticals
  • Financial Acumen and Hands-on, technical and operational ability
  • Strong written and verbal communication skills
  • Ability to communicate at all levels
  • Ability to work under extreme pressure with flexible hours
  • Accountability
  • Balances Immediate and Long-Term Priorities
  • Managing Diversity
  • Very good planning skills
  • Time management
  • Attention to Detail (quality)
  • Structured and reliable individual that ensures items are closed-out
  • Think out of the box to ensure repetitive incidents addressed and managed for long term cost saving

Working for Fidelity Services Group:

Fidelity Services Group is a leading provider of electronic security solutions, committed to delivering exceptional service and quality installations to our clients. We are seeking a highly skilled and experienced Technical Service Manager to join our team, someone who shares our values and is passionate about delivering outstanding results.