Technical Operations Manager
4 weeks ago
About the Role:
The Technical Service Manager will be responsible for overseeing the technical support function in the region, ensuring that all technical installations are completed to a high standard and that any issues are rectified promptly.
Key Responsibilities:
- Ensure that all maintenance schedules are up to date and that security systems are functioning properly
- Assist other leaders in each team as required, providing technical support and guidance
- Ensure that all staff are trained and competent in their roles, adhering to company standards and health and safety legislation
- Work closely with regional stores personnel to ensure sufficient stock levels are available
- Manage quality installation standards during projects, ensuring that technical documentation is completed to a high standard
Requirements:
- Matric and Code 08 driver's license
- Management certification (MDP or similar)
- PC literacy courses (MS Office) or certifications
- PSIRA registered Electronic Security Equipment in CCTV, Offsite monitoring, Access Control, Building Management Solutions, Perimeter detection and Retail Security Solutions
Skills and Attributes:
- Customer focussed
- Values driven
- 5-10 years experience in the management environment
- Electronic Security Solutions across industry verticals
- Financial Acumen and Hands-on, technical and operational ability
- Strong written and verbal communication skills
- Ability to communicate at all levels
- Ability to work under extreme pressure with flexible hours
- Accountability
- Balances Immediate and Long-Term Priorities
- Managing Diversity
- Very good planning skills
- Time management
- Attention to Detail (quality)
- Structured and reliable individual that ensures items are closed-out
- Think out of the box to ensure repetitive incidents addressed and managed for long term cost saving
Working for Fidelity Services Group:
Fidelity Services Group is a leading provider of electronic security solutions, committed to delivering exceptional service and quality installations to our clients. We are seeking a highly skilled and experienced Technical Service Manager to join our team, someone who shares our values and is passionate about delivering outstanding results.
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