Aftersales Operations Manager

1 month ago


Midrand, Gauteng, South Africa Select Motor Recruitment Full time
Aftersales Operations Manager - OEM Dealer Support

**Job Summary:**

We are seeking a highly skilled Aftersales Operations Manager to provide daily support for customers and dealers in the KZN region. The successful candidate will work closely with the Aftersales team to ensure the effective delivery of key outputs and contribute to the company's success.

Key Responsibilities:

  • Provide daily support to customers and dealers, emphasizing customer loyalty and dealer satisfaction.
  • Collaborate with the Aftersales Manager to achieve regional Aftersales qualitative and quantitative goals.
  • Develop and implement parts sales, marketing, and purchasing strategies to enhance dealership operations and profitability.
  • Manage dealership personnel, training, and warranty policies to ensure compliance with operating standards.
  • Collect feedback to identify patterns and issues, providing technical assistance and support to resolve concerns.
  • Assist dealerships with parts sales, policy management, and warranty procedures.

Requirements:

  • 3-5 years of experience within the Automotive Aftersales environment (OEM level advantageous).
  • Strong technical, warranty, and parts knowledge and experience.
  • Demonstrate excellent written and oral communication skills.
  • Proficient in MS Office, particularly MS Excel.
  • Ability to travel extensively when required.

Estimated Salary Range: R 800,000 - R 1,200,000 per annum, based on the location and industry standards.



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