Technical Service Manager

1 month ago

Midrand, Gauteng, South Africa Fidelity Services Group Full time

Job Summary:

Fidelity Services Group is seeking a highly skilled Technical Service Manager to oversee the technical support functionality in the region.

Key Responsibilities:

The incumbent will be accountable for ensuring the necessary proof of work is conducted and attached to each job in the incident management system.

They will also be responsible for understanding contractual obligations within the region and ensuring jobs are handled fast, efficiently, and with the required quality adherence.

The incumbent will operate within the commercial organisation matrix structure and must leverage and collaborate with various role players to ensure set objectives are achieved.

Key Accountabilities:

  1. Accountability for the maintenance schedules required to ensure security systems are in full working order.
  2. Assisting other leaders in each of the teams delivering either Project installation services or Support as and when required.
  3. Ensure that Project and Service SHEQ requirements in terms of standard legislative requirements are adhered to at all times.
  4. Assist sales representatives with technical design and solutions when required.
  5. General staff and administration functions in the Regional Branch relating to stock, subcontractors, invoicing, and overhead costs management.
  6. Ensure that Contractual obligations understood and executed to mitigate and protect company against any legislative penalties contractually bound to.
  7. Ensure accurate costing for maintenance contract services to ensure accurate monthly, quarterly, and annual costs calculations by utilising the incident management solution.
  8. Ensure all staff are sufficiently trained and competent in order to carry out work in accordance with company standards, health and safety legislation in accordance with a staff grading system.
  9. Work close together with regional stores personnel to ensure sufficient stock levels available to assist in the fast and efficient service and maintenance requirement according to contractual timelines.
  10. Manage quality installation standards during projects to service handovers with required technical documentation for after-installation service capabilities.
  11. Scheduling and planning of resources for productivity with technical coordinators.

Requirements:

  • Matric and Code 08 driver's license.
  • Management certification (MDP or similar).
  • PC literacy courses (MS Office) or certifications.
  • PSIRA registered Electronic Security Equipment in CCTV, Offsite monitoring, Access Control, Building Management Solutions, Perimeter detection, and Retail Security Solutions (Sensormatic EAS, RFID Solutions, Occupancy).

Desirable Skills and Attributes:

  • Customer-focused.
  • Values-driven.
  • 5-10 years of experience in the management environment.
  • Electronic Security Solutions across industry verticals.
  • Financial Acumen.
  • Hands-on, technical, and operational ability.
  • Strong written and verbal communication skills.
  • Ability to communicate at all levels.
  • Ability to work under extreme pressure with flexible hours.
  • Accountability.
  • Ability to balance immediate and long-term priorities.
  • Managing Diversity.
  • Very good planning skills.
  • Time management.
  • Attention to Detail (quality).
  • Structured and reliable individual that ensures items are closed-out, think out of the box to ensure repetitive incidents addressed and managed for long-term cost-saving.

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