Industrial Operations Director
3 days ago
Job Summary: We are seeking a highly experienced Service and Aftersales Manager to join our team at Fusion Personnel.
About the Role: As a key member of our management team, you will be responsible for planning and managing all activities related to generator maintenance, repair, and commissioning. You will also be in charge of determining and supplying all purchasing needs for maintenance and repair purposes, as well as following up on customer satisfaction from the service team.
Main Responsibilities:
- To plan and manage all necessary activities for malfunction, assembly, periodic controls, warranty, and commissioning processes.
- To determine and supply all kinds of purchasing needs related to the maintenance and repair of generators.
- To follow up on customer satisfaction from the service team and resolve any complaints or problems that may arise.
- To create business plans aligned with the company's quality policy and targets, and act within these plans to achieve the planned service targets.
- To create service targets and prepare periodic service reports, as well as conduct research in new or targeted markets and identify potential customers.
Requirements:
- A minimum of 8 years of experience in the generator business or heavy construction equipment industry.
- At least 5 years of experience in a management role.
- A minimum of a Bachelor's Degree, preferably in engineering or mechanical-industrial electrical fields.
- Excellent knowledge of diesel engines.
Estimated Salary Range: £60,000 - £80,000 per annum, depending on experience.
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