Front Desk Associate

1 month ago


Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time
Job Summary:

The Front Desk Associate at Numeral Financial Services Group plays a vital role in delivering exceptional guest experiences, serving as the primary point of contact for visitors and ensuring a seamless stay.

Key Responsibilities:

  • Guest Interaction
    • Welcome guests warmly, providing a professional and courteous demeanor during check-in and check-out processes.
    • Respond to inquiries and requests in a timely manner, both in person and via phone or email.
    • Offer information on the property, local attractions, dining options, and transportation services.
  • Front Desk Operations
    • Manage room availability, coordinating with housekeeping to ensure rooms are ready for guests.
    • Accurately record guest information and update the system as necessary.
  • Problem-Solving and Communication
    • Address and resolve guest issues or complaints promptly and professionally.
    • Maintain open communication with management, keeping them informed of any guest feedback, concerns, or unusual situations.
  • Administrative Tasks
    • Maintain a log of daily activities, guest interactions, and incidents for reporting purposes.
Requirements:

To succeed as a Front Desk Associate, you will need:

  • Previous Experience
    • Experience in hospitality, property management, or a related field is preferred.
  • Skillset
    • Excellent communication and interpersonal skills.
    • Strong organizational and multitasking abilities.
    • Proficiency in using computer systems, including booking software and Microsoft Office.
Working Conditions:

This role requires:

  • Long periods of sitting or standing at the reception desk.
  • Interaction with guests, staff, and vendors in person, over the phone, and via email.
  • Occasional lifting of light items, such as luggage or packages.
Compensation:

We offer an estimated annual salary of $45,000-$55,000, commensurate with experience. This figure is based on industry standards and may vary depending on location and other factors.


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