Customer Relationship Coordinator

6 days ago


Cape Town, Western Cape, South Africa Kontak Recruitment Full time

Join Our Dynamic Team

We are currently seeking a highly motivated Contact Center Administrator to join our team. As a key member of our contact center, you will be responsible for delivering high-quality customer service and support to our clients.

Responsibilities

  • Collaborate with medical aids and practitioners to gather necessary information for assessing claims
  • Consult with management regarding claim decisions when necessary
  • Resolve client queries professionally, efficiently, and within established timelines

Requirements

  • Matric certification
  • Minimum 2 years proven client service or call center experience
  • Individual life policy administration knowledge and experience
  • Medical aid understanding and servicing experience
  • Proficiency in Microsoft Office


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