Customer Relationship Manager

2 days ago


Cape Town, Western Cape, South Africa Aerobotics Full time

Aerobotics is seeking a skilled Crop Insights Coordinator to join our team in Cape Town. This role demands a proactive problem solver with meticulous attention to detail who is customer-centric in all approaches.

About the role:

  • The Crop Insights Coordinator will form and nurture strong relationships with growers and fruit marketing companies in South Africa and Australia.
  • This employee will be required to work from 5am – 1pm Mondays to Fridays due to the Australia Time Zone.
  • The role requires effective communication and follow-up with customers and internal teams across regions.

Responsibilities:

  1. Develop and maintain strong relationships with growers and fruit marketing companies in the particular regions.
  2. Act as a key point of contact for customers, ensuring they maximise the value of our technology.
  3. Conduct regular check-ins with customers to review their use of our products and provide strategic guidance.
  4. Identify customers with a Churn Risk and set up a rescue plan with the broader team.
  5. Ensure that customer accounts are set up and configured correctly.
  6. Use Vitally software to track onboarding tasks and projects.
  7. Monitor customer health and intervene proactively to prevent churn.
  8. Maintain accurate records of customer interactions and activities.

Required Skills & Qualifications:

  • Bachelor's degree or equivalent experience in customer success, business, or a related field.
  • 3+ years of experience in customer success or a related role, preferably in the technology or agricultural sectors.
  • Agricultural or Ag-Tech experience preferred.
  • Strong communication and interpersonal skills, with an ability to build and maintain relationships.
  • Excellent attention to detail and proactive problem-solving skills.
  • Customer-centric approach to all interactions.
  • Proficiency with CRM software and customer success tools (e.g., Vitally).


  • Cape Town, Western Cape, South Africa FNB South Africa Full time

    Job title : Customer Relationship ConsultantJob Location : Western Cape, Cape TownDeadline : April 11, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionTo provide and maintain excellent customer service delivery to meet customer needs by offering efficient transactional day to day solutions  customer queries in line with...


  • Cape Town, Western Cape, South Africa FNB South Africa Full time

    At FNB South Africa, we're seeking a talented individual to join our team as a Customer Relationship Consultant. In this role, you will be responsible for delivering exceptional customer service and building strong relationships with clients.Key Responsibilities:Provide efficient transactional day-to-day solutions to customer queries in line with Business...


  • Cape Town, Western Cape, South Africa Access Bank Plc Full time

    The Relationship Manager: Consumer Banking is responsible for managing and growing the portfolio of retail banking clients at Access Bank South Africa. This role focuses on building and maintaining strong relationships with individual customers, understanding their financial needs, and offering tailored banking solutions. The Relationship Manager will play a...


  • Cape Town, Western Cape, South Africa Set Consulting Full time

    Set Consulting is seeking an experienced Customer Engagement Manager to build and nurture long-term relationships with customers, driving customer engagement through strategic communication across digital channels.The ideal candidate will have a proven track record of increasing customer engagement across both digital and direct marketing channels, including...


  • Cape Town, Western Cape, South Africa Merchants Full time

    About MerchantsMerchants is a customer management partner specializing in business process outsourcing (BPO). With a focus on delivering exceptional customer experiences, the company has established itself as a leader in the industry.Since 1981, Merchants has successfully created and managed contact center operations for blue-chip clients globally. The...


  • Cape Town, Western Cape, South Africa Standard Bank Group Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Manager to lead our Diners Club team. The successful candidate will have a proven track record in sales and marketing, with a strong focus on customer relationships and business growth.The ideal candidate will be able to drive revenue growth, expand our customer base, and build strong...


  • Cape Town, Western Cape, South Africa MASA Outsourcing (Pty) Ltd Full time

    Key ResponsibilitiesManage the direct sales team based in Cape Town.Recruit new members for the direct sales department and ensure the training process is followed.Ensure that the direct sales processes are followed by the team.The ideal candidate will have experience in the Education industry, ideally in the international language sector, with minimum 3...


  • Cape Town, Western Cape, South Africa IQ-EQ Full time

    About the RoleWe are seeking an experienced Investment Relationship Manager to join our team at IQ-EQ. As an Investment Relationship Manager, you will be responsible for building and maintaining strong relationships with clients, identifying new business opportunities, and providing exceptional customer service.You will work closely with the business...


  • Cape Town, Western Cape, South Africa Cartrack Full time

    About this role: We are seeking an experienced Commercial Account Manager to join our team at Cartrack. As a key member of our sales team, you will be responsible for managing relationships with our existing clients and identifying new opportunities for growth.Main responsibilities: • Provide exceptional customer service to our fleet customers, ensuring...


  • Cape Town, Western Cape, South Africa Access Bank Plc Full time

    Job OverviewThe Consumer Banking Professional is responsible for managing and growing the portfolio of retail banking clients at Access Bank Plc. This role focuses on building and maintaining strong relationships with individual customers, understanding their financial needs, and offering tailored banking solutions.Key ResponsibilitiesServe as the primary...


  • Cape Town, Western Cape, South Africa FNB South Africa Full time

    Company OverviewFNB South Africa is a leading financial services provider committed to delivering exceptional customer experiences. Our team is passionate about building strong relationships with clients and exceeding their expectations.Job DescriptionWe are seeking a skilled Transaction Support Expert to join our team. As a key member of our client service...


  • Cape Town, Western Cape, South Africa Kontak Recruitment Full time

    Join Our Dynamic TeamWe are currently seeking a highly motivated Contact Center Administrator to join our team. As a key member of our contact center, you will be responsible for delivering high-quality customer service and support to our clients.ResponsibilitiesCollaborate with medical aids and practitioners to gather necessary information for assessing...


  • Cape Town, Western Cape, South Africa FNB South Africa Full time

    Job title : Business Relationship ManagerJob Location : Western Cape, Cape TownDeadline : April 11, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionTo strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key...


  • Cape Town, Western Cape, South Africa Absa Group Full time

    Shape Our FutureWe're seeking a Client Relationship Manager to join our team, where you'll play a critical role in shaping our future and driving business growth.This dynamic role requires a seasoned professional who can leverage their expertise to build strong relationships, deliver exceptional customer experiences, and drive revenue growth.Key...


  • Cape Town, Western Cape, South Africa The Recruitment Council Full time

    Job Title: Client Relationship ManagerReporting Line: Operations ManagerLocation: Steenberg, TokaiBusiness Unit: Investment ManagementPurpose of the RoleThe Client Relationship Manager is responsible for providing exceptional support and oversight in fund administration services. This dynamic role requires a passion for client service and delivery. The...


  • Cape Town, Western Cape, South Africa Absa Group Full time

    Key ResponsibilitiesAs a Client Relationship Manager at Absa Group, you will be responsible for building and maintaining strong relationships with high net worth clients, providing tailored financial solutions and expert advice to meet their evolving needs.You will work closely with other departments to ensure seamless delivery of services and exceed client...


  • Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    Job DescriptionWe are seeking an experienced Key Account Manager SecureDrive to join our team at Fidelity Services Group. As a Key Account Manager SecureDrive, you will be responsible for managing client relationships and ensuring day-to-day operations run smoothly.Your key responsibilities will include:Managing client expectations and resolving any issues...


  • Cape Town, Western Cape, South Africa Ideal Candidates Full time

    About:A multi-jurisdictional provider of Private Placement Life Insurance (PPLI) solutions, offering sophisticated, wealth planning strategies for ultra-high-net-worth individuals (UHNWIs) worldwide. As a direct insurer, the client works closely with a well-established 3rd party broker network to deliver customized insurance solutions.OverviewSeeking a...


  • Cape Town, Western Cape, South Africa Standard Bank of South Africa Limited Full time

    Job DescriptionThe successful candidate will be responsible for managing a portfolio of high value Third Party Fund Administration customers. This will involve developing and executing sales strategies to acquire new customers while ensuring effective execution of the sales tactical plan as defined by the Manager: Sales (Third Party Fund Administration).You...


  • Cape Town, Western Cape, South Africa Sanlam Limited Full time

    Key Performance Indicators (KPIs)The following KPIs will be used to measure your performance in this role:Revenue Growth:Achieve revenue growth targets through effective sales strategies and business development.Identify and pursue new business opportunities, building strong relationships with key stakeholders and decision-makers.Client Satisfaction:Deliver...