Customer Relationship Consultant Specialist

2 days ago


Cape Town, Western Cape, South Africa FNB South Africa Full time
Company Overview
FNB South Africa is a leading financial services provider committed to delivering exceptional customer experiences. Our team is passionate about building strong relationships with clients and exceeding their expectations.

Job Description
We are seeking a skilled Transaction Support Expert to join our team. As a key member of our client service delivery team, you will be responsible for providing efficient transactional day-to-day solutions to customer queries in line with business unit objectives.
  • Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.
  • Drive sales across product and campaign initiatives to exceed set targets.
  • Ensure first-time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements.

Required Skills and Qualifications
To be successful in this role, you will need:
  • A relevant NQF level 5-7 qualification, with at least 2 years relevant experience.
  • Solid knowledge of Pivot tables and PowerPoint.
  • The ability to work independently and as part of a team.

Benefits
As a Transaction Support Expert, you will have access to opportunities for professional growth and development, as well as a competitive salary and benefits package.

Others
If you are a curious and courageous individual who is driven by a desire to learn and grow, we encourage you to apply for this exciting opportunity.

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