Customer Engagement Manager
6 days ago
Set Consulting is seeking an experienced Customer Engagement Manager to build and nurture long-term relationships with customers, driving customer engagement through strategic communication across digital channels.
The ideal candidate will have a proven track record of increasing customer engagement across both digital and direct marketing channels, including email, SMS, in-app messaging, WhatsApp, social media platforms, and Google. Experience leading integration projects and excellent communication skills are essential for success in this role.
Skills & Competencies:
- Strategic relationship building and management
- Proven experience in customer engagement across digital and direct channels
- Leadership experience in integration projects
- Excellent communication and interpersonal skills
- Knowledge of POPIA regulations
- Certified PMP (Project Management Professional) certification is preferred
Experience & Qualifications:
- Tertiary qualification in business management, marketing, or a related field
- Proficient computer skills, including Microsoft Office Suite
- 5+ years' relevant experience in a similar role with a focus on mobile, digital, loyalty, franchising, or FMCG
- Restaurant experience or understanding of franchise operations
- 5+ years' experience leading campaign operations
- 2+ years hands-on experience with Marketing Automation Solutions
- Salesforce Marketing Cloud experience
In this role, you will act as the voice of the customer within Set Consulting, working cross-functionally to deliver an exceptional customer experience and create a community of engaged and satisfied customers. If you are passionate about customer engagement and have the skills and experience to excel in this role, we would like to hear from you.
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