BMW Call Centre Operations Expert
5 days ago
You will be responsible for delivering exceptional customer service through prompt and professional communication via voice and email correspondence. This role involves handling and resolving customer queries efficiently, ensuring a one call resolution wherever possible.
- Answer calls within 20 seconds to drive service level and achieve one call resolution by reviewing processes for resolving customer queries
- Provide settlement quotes and accurate information to customers
- Process deal adjustments, including changes in term, monthly premium, or balloon payment
- Navigate natis requests by verifying receipt of payment and preparing necessary documentation
- Assess moratoriums based on reasoning and affordability
- Update client details, including phone numbers, email addresses, and physical addresses
- Process exit letters after assessing stability
- Verify substitution of goods by checking invoices and insurance documents
- Provide remittances and explain statements, amortization schedules, and audit summaries
- Loading beneficiaries requires assessment and verification of provided documents
- Request refunds through IPA and automated channels
- Evaluate and process additional finance on current agreements, such as motor plans or warranty extensions
- Investigate and resolve bank allocation issues
- Perform bank reconciliation
- Investigate and resolve related account queries and complaints
- Liaise with clients, dealers, insurance providers, and internal departments
- Process write-offs and yellow slips as required
- Perform ad-hoc duties as needed
- Encourage survey participation and strive for excellent customer service
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Sales/Call Centre Director
1 month ago
Midrand, Gauteng, South Africa RPO Recruitment Full timeSales/Call Centre Manager Job DescriptionRPO Recruitment is seeking a highly motivated and experienced Sales/Call Centre Manager to lead and manage their dynamic team. The ideal candidate will possess strong leadership skills, a proven track record in sales and call centre management, and a passion for the water industry.Key Responsibilities:Develop and...
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Business Development Consultant
1 month ago
Midrand, Gauteng, South Africa iSON Xperiences Full timeJob Description:We are seeking a highly skilled Business Development Consultant to join our team at iSON Xperiences. As a Business Development Consultant, you will be responsible for developing and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth.Key Responsibilities:Develop and execute...
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Senior Data Centre Specialist
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Midrand, Gauteng, South Africa Datacentrix Full timeDatacentrix Seeks Experienced HPE MACE/ACE Technical ConsultantDatacentrix is a leading provider of data centre solutions, and we are currently seeking a certified HPE MACE/ACE Technical Consultant with extensive experience in data centre infrastructure.Key Responsibilities:Deliver technical services and support to clientsProvide onsite support and...
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Midrand, Gauteng, South Africa iSON Xperiences Full timeJob Title: Settlements and Allocations SpecialistJob Location: MidrandCost Centre: BMWAgreement Type: PermMain ResponsibilitiesProvide settlement quotes to customers in a timely manner.Request deal adjustments due to changes in finance agreement terms or payment structures.Natis requests involve verifying payment receipts and preparing necessary...
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Midrand, Gauteng, South Africa iSON Xperiences Full timeAt iSON Xperiences, we are on the lookout for an exceptional Customer Services Consultant to join our team. As a key member of our customer service team, you will be responsible for providing top-notch service to our valued customers.Respond to customer inquiries in a timely and professional manner, ensuring that their queries are resolved efficiently and...
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Centre Lathe Machinist
1 month ago
Midrand, Gauteng, South Africa ESG Recruitment Full timeCentre Lathe Turner Job DescriptionAt ESG Recruitment, we are seeking a skilled Centre Lathe Turner to join our team. As a Centre Lathe Turner, you will be responsible for setting up and operating manual centre lathes to manufacture pump components.Key Responsibilities:Setup and Operation: Set up and operate manual centre lathes for manufacturing pump...
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Centre Lathe Machinist
4 weeks ago
Midrand, Gauteng, South Africa ESG Recruitment Full timeCentre Lathe Turner RoleAt ESG Recruitment, we're seeking a skilled Centre Lathe Turner to join our team. As a Centre Lathe Turner, you'll be responsible for setting up and operating manual centre lathes to manufacture pump components. Your key tasks will include:• Setting up and operating manual centre lathes for the production of pump components.•...
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Centre Manager
4 weeks ago
Midrand, Gauteng, South Africa Office & Co Full timeJob Title: Centre ManagerJob Summary:We are seeking a highly skilled Centre Manager to join our team at Office & Co. The successful candidate will be responsible for overseeing the daily operations of our office space, ensuring it is clean, well-maintained, and fully functional.Key Responsibilities:Manage the centre's budget, monitor expenses, and ensure...
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Senior Data Centre Infrastructure Specialist
6 days ago
Midrand, Gauteng, South Africa Quarphix Full timeJob DescriptionWe are seeking a highly skilled Senior Data Centre Infrastructure Specialist to join our team at Quarphix. As a key member of our IT department, you will be responsible for ensuring the smooth operation and management of our data centre infrastructure.About YouA minimum of 10 years of experience in data centre operations, server management, or...
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Centre Director
1 month ago
Midrand, Gauteng, South Africa Office & Co Full timeJob SummaryWe are seeking a highly skilled and experienced Centre Manager to join our team at Office & Co. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our office space, ensuring a high level of service to our clients, and driving business growth through effective sales and marketing...
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Network Operations Manager
3 weeks ago
Midrand, Gauteng, South Africa Optimal Growth Technologies Full timeJob Title: Network Operations Manager - Infrastructure ExpertRole Summary:We are seeking a highly skilled Network Operations Manager - Infrastructure Expert to join our team at Optimal Growth Technologies. As a key member of our network operations team, you will be responsible for managing network operations 24/7/365, coordinating shift workers, and...
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Centre Director
3 weeks ago
Midrand, Gauteng, South Africa Office & Co Full timeKey ResponsibilitiesClient Relationship Management: Serve as the primary point of contact for clients, addressing queries and concerns in a timely and professional manner, and fostering strong relationships to ensure high levels of satisfaction and retention.Operations and Maintenance: Oversee the daily operations of the office space, ensuring it is clean,...
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BMW Business Development Specialist
3 weeks ago
Midrand, Gauteng, South Africa iSON Xperiences Full time{"key_skills": ["High command of the English language", "Effective verbal and written communication", "Listening and understanding ability", "Soft skills", "Empathy and apathy", "Interpersonal skills", "Tact and courtesy", "Ability to work under pressure", "Adaptability", "Teamwork", "Brand affinity", "Automotive industry knowledge", "Omnichannel...
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Sales Team Lead
3 weeks ago
Midrand, Gauteng, South Africa RPO Recruitment Full timeSales and Call Centre Management OpportunityRPO Recruitment is seeking a highly motivated and experienced Sales/Call Centre Manager to lead and manage its dynamic team. The ideal candidate will possess strong leadership skills, a proven track record in sales and call centre management, and a passion for delivering exceptional customer experiences.Key...
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SAP Authorisation Expert
1 month ago
Midrand, Gauteng, South Africa OpenSource Intelligent Solutions Full timeJob Title: SAP Authorisation ExpertWe are seeking a highly skilled SAP Authorisation Expert to join our team at OpenSource Intelligent Solutions. As an SAP Authorisation Expert, you will be responsible for designing and implementing secure and efficient authorisation solutions for our clients.Key Responsibilities:* Design and implement SAP authorisation...
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Senior Laboratory Expert
3 weeks ago
Midrand, Gauteng, South Africa iStaff Recruitment Full timeSenior Laboratory Expert PositionWe are seeking a highly skilled Senior Laboratory Expert to join our team at iStaff Recruitment. The ideal candidate will have a strong background in laboratory analysis and a passion for delivering high-quality results.Key Responsibilities:Conduct analytical tasks as assigned by laboratory management, adhering to relevant...
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Accounting Expert
2 weeks ago
Midrand, Gauteng, South Africa IOCO Full timeAt IOCO, we're seeking an experienced Accounting Expert to join our team. This is a permanent position based in Midrand, with opportunities for hybrid work.We're looking for someone with 5 years of experience in a similar role, preferably with a degree or diploma in finance/accounting. Relevant professional certifications, such as CIMA, are a plus.The...
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Regulatory and Quality Assurance Expert
7 days ago
Midrand, Gauteng, South Africa Professional Resources Partners Pty Ltd Full timeJob SummaryWe are seeking a highly skilled Regulatory and Quality Assurance Expert to join our team at Professional Resources Partners Pty Ltd. As a key member of our organization, you will be responsible for ensuring compliance with regulatory requirements and maintaining the highest standards of quality in our operations.
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Senior Settlements Administrator
2 weeks ago
Midrand, Gauteng, South Africa iSON Xperiences Full timeJob Title: Settlements and Allocations - Reception Duty ConsultantJob Location: MidrandCost Centre: BMWAgreement Type: Perm OVERALL PURPOSE OF JOB:You will be responsible for handling, resolving and responding to inbound queries via voice, email and web-chat correspondence. Handle and resolve reconciliation items as well as refer to procedure manuals when...
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SAP Authorisation Expert
3 weeks ago
Midrand, Gauteng, South Africa Open Source (Pty) Ltd Full timeJob Title: SAP Authorisation ExpertAbout the Role:We are seeking an experienced SAP Authorisation Expert to join our team at Open Source (Pty) Ltd. As an SAP Authorisation Expert, you will be responsible for ensuring the secure and compliant implementation of SAP authorisations in our organisation.Key Responsibilities:Design and implement SAP authorisation...