Service Delivery Coordinator
4 days ago
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company with a presence in emerging markets both in Africa and Asia.
We're about people, and everything we do is centered on our delivery of Insurance Good and Proper. Our success is rooted in our passion for our clients, and we want to recruit the best people possible to join our team.
Job Summary
This role involves offering world-class products and services to clients, while achieving targets in an inbound and outbound call centre environment. You will be based in Hill on Empire and work closely with brokers to deliver excellent client service.
Key Responsibilities
- Capture client information accurately on relevant systems.
- Execute broker requests within agreed timeframes, quality standards, and legislation.
- Handle administrative tasks according to agreed standards and turnaround times.
- Engage with brokers in a client-centric manner.
- Ensure accurate completion of broker requests and follow up to resolve queries timeously, as per service level agreement.
- Provide effective, efficient, and professional service to all clients and offices, both telephonically and through written correspondence.
- Ensure client service level agreements are met and exceeded.
- Consistently achieve agreed productivity.
Requirements
- Maturity Certificate or equivalent qualification.
- FAIS compliant (NQF level 4).
- Experience in short-term insurance.
- Clean criminal and credit record.
- Compliance with FAIS Fit & Proper criteria, including minimum experience and competency requirements.
- Willingness to work shifts.
- Clean track record in terms of adherence to Quality standard and Compliance.
- Consistent target achievement.
- Analytical thinking.
- Information seeking.
- Drive for results.
- Initiative.
- Emotional self-control.
What We Offer
We offer a dynamic working environment where you can grow and develop your skills. As a Client Service Consultant, you will have the opportunity to work closely with brokers and contribute to delivering excellent client service.
How to Apply
Please submit your application, along with your CV and qualifications, to our online portal. We look forward to receiving your application.
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