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Director: Service Delivery Excellence
4 weeks ago
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Minimum Requirements:
- Matric Certificate/Grade 12;
- B Degree in Public Administration, Business Administration, Management Sciences or equivalent qualification recognized by SAQA at NQF level 7;
- 10 years' experience preferred in leadership/management, of which 5 years must be at middle management level or above in services delivery and monitoring environment; and
- Minimum Code 8 Driver's license.
Primary Function:
- Responsible for strategic planning, leading, directing and monitoring the implementation of service delivery excellence and co-production programmes, while ensuring efficient mechanisms for effective query resolution and rapid response to critical issues raised by the community.
Key Performance Areas:
- Contribute to the development of the department and branch's strategic planning process;
- Lead the directorate's Service Delivery Budget Implementation Planning (SDBIP) process;
- Ensure sound financial planning and budgeting processes for the directorate;
- Lead and facilitate the directorate's demand planning process;
- Lead and facilitate the directorate's performance management planning process;
- Lead and manage the development of the directorate's Personal Development Plans (PDP's) process;
- Ensure effective and efficient directorate functions, processes, procedures, systems, and policies;
- Lead the recruitment, selection and placement process for sourcing suitably qualified staff for the directorate;
- Ensure effective and efficient procurement management in line with Supply Chain Management processes, legislative, regulatory, and policy framework;
- Provide sound leadership for the achievement of the directorate's objectives;
- Direct the delivery of the organizational development functions;
- Ensure effective control of the directorate's human resources;
- Ensure effective control of the financial resources control of the directorate;
- Ensure effective assets management and control of the directorate;
- Implement good governance and effective risk management systems;
- Ensure effective management of specific administrative and reporting requirements associated with the directorate and individual performance.
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