Director: Service Delivery Excellence

20 hours ago


Johannesburg, Gauteng, South Africa City of Johannesburg Full time
Job title : Director: Service Delivery Excellence & Rapid ResponseJob Location : Gauteng, JohannesburgDeadline : April 18, 2025Quick Recommended Links
  • Jobs by Location
  • Job by industries

Minimum Requirements: 

  • Matric Certificate/Grade 12; 
  • B Degree in Public Administration, Business Administration, Management Sciences or equivalent qualification recognized by SAQA at NQF level 7; 
  • 10 years' experience preferred in leadership/management, of which 5 years must be at middle management level or above in services delivery and monitoring environment; and 
  • Minimum Code 8 Driver's license. 

Primary Function:

  • Responsible for strategic planning, leading, directing and monitoring the implementation of service delivery excellence and co-production programmes, while ensuring efficient mechanisms for effective query resolution and rapid response to critical issues raised by the community. 

Key Performance Areas: 

  • Contribute to the development of the department and branch's strategic planning process; 
  • Lead the directorate's Service Delivery Budget Implementation Planning (SDBIP) process; 
  • Ensure sound financial planning and budgeting processes for the directorate; 
  • Lead and facilitate the directorate's demand planning process; 
  • Lead and facilitate the directorate's performance management planning process; 
  • Lead and manage the development of the directorate's Personal Development Plans (PDP's) process; 
  • Ensure effective and efficient directorate functions, processes, procedures, systems, and policies; 
  • Lead the recruitment, selection and placement process for sourcing suitably qualified staff for the directorate; 
  • Ensure effective and efficient procurement management in line with Supply Chain Management processes, legislative, regulatory, and policy framework; 
  • Provide sound leadership for the achievement of the directorate's objectives; 
  • Direct the delivery of the organizational development functions; 
  • Ensure effective control of the directorate's human resources; 
  • Ensure effective control of the financial resources control of the directorate; 
  • Ensure effective assets management and control of the directorate; 
  • Implement good governance and effective risk management systems; 
  • Ensure effective management of specific administrative and reporting requirements associated with the directorate and individual performance. 
  • Administrative / Management  jobs


  • Johannesburg, Gauteng, South Africa PayJoy Inc. Full time

    About the JobWe are hiring an experienced Customer Support Director to oversee the management and delivery of customer-focused services. This role requires a unique blend of leadership skills, technical expertise, and business acumen. As a key member of our team, you will be responsible for developing and implementing strategies that drive customer...


  • Johannesburg, Gauteng, South Africa FNZ (UK) Ltd Full time

    About the RoleWe are seeking an experienced Director of Operational Excellence to lead our Transfer Agency Operations team in delivering exceptional service to our clients. The successful candidate will have extensive experience in operational management within the Wealth Management/Platform industry.Main Responsibilities:Direct and oversee the development...


  • Johannesburg, Gauteng, South Africa H2R Africa Full time

    Delivering Excellence in Project GovernanceH2R Africa seeks a skilled professional to drive project success across the organization. As a key player in our team, you will leverage your expertise to manage portfolios of complex initiatives, ensuring timely and efficient delivery. Your focus will be on translating business objectives into actionable plans,...


  • Johannesburg, Gauteng, South Africa VML South Africa Full time

    About the RoleThis Client Service Director position at VML South Africa requires a strategic thinker who can manage multiple projects simultaneously and prioritize effectively. The ideal candidate will have a proven track record of delivering results and building strong relationships with clients.Key ResponsibilitiesProject Management: Manage multiple...


  • Johannesburg, Gauteng, South Africa Xcede Group Full time

    Executive Director of Operational ExcellenceWe are looking for a skilled Executive Director of Operational Excellence to join our team in Johannesburg. The successful candidate will be responsible for driving business growth and operational excellence across all regions in Africa.The Executive Director of Operational Excellence will focus on:Building a...


  • Johannesburg, Gauteng, South Africa Blue Pearl Full time

    What We OfferAs a Delivery Excellence Specialist at Blue Pearl, you will have the opportunity to work on a wide range of projects, develop your skills and expertise, and collaborate with a talented team of professionals. If you are passionate about delivering exceptional results and building strong relationships, we encourage you to apply.


  • Johannesburg, Gauteng, South Africa Page Executive Full time

    Overview of the RoleWe are seeking an experienced Managing Director to join our client's team. The successful candidate will be responsible for driving strategic leadership and innovation.Key AccountabilitiesDrive strategic leadership and innovationWork closely with HR to ensure compliance and safetyCollaborate with the Strategic team to promote strategy and...


  • Johannesburg, Gauteng, South Africa Meltwater Group Full time

    Meltwater is seeking a highly skilled Project Delivery Excellence Expert to join our team. As a key member of our implementation team, you will be responsible for delivering exceptional project delivery excellence for our clients. This involves working closely with cross-functional teams to ensure seamless onboarding experiences, delivering tailored training...


  • Johannesburg, Gauteng, South Africa Edge Executive Search Full time

    Role OverviewWe are seeking an experienced IT Service Delivery Manager to join our team at Edge Executive Search. As a key member of our technical consulting division, you will be responsible for managing the delivery of IT services to our clients, ensuring that they receive high-quality service and support.Key ResponsibilitiesManage the delivery of IT...


  • Johannesburg, Gauteng, South Africa Salix Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Finance Director to lead our client's financial operations. The successful candidate will be responsible for developing and implementing financial management policies and systems, managing assets, and ensuring compliance with regulatory requirements.This is a leadership role that requires strong...


  • Johannesburg, Gauteng, South Africa Ziyana Group Full time

    Job Title: Engineering Operations DirectorZiyana Group is seeking an experienced Engineering Operations Director to join our team. The successful candidate will be responsible for developing and implementing strategies to ensure service delivery meets required quality and safety standards.The ideal candidate will have a strong background in Electrical or...


  • Johannesburg, Gauteng, South Africa Network Contracting Solutions -a division of ADvTECH Resourcing Full time

    In this role, you will be responsible for managing system availability, security, and performance, ensuring compliance with relevant industry standards and best practices.You will also develop and implement IT policies, procedures, and SLAs to enhance service delivery and operational efficiency.This position requires excellent problem-solving, leadership,...


  • Johannesburg, Gauteng, South Africa University of Johannesburg Full time

    We are looking for a highly skilled and experienced professional to join our team as Executive Director: Research Development and Support. As a key member of our Executive Leadership Group, you will play a critical role in shaping our research and innovation strategy, driving growth, and ensuring excellence.About the Opportunity:This is a unique opportunity...


  • Johannesburg, Gauteng, South Africa Teraco Full time

    Job title : Service Delivery Manager (JHB East Rand)Job Location : Gauteng, JohannesburgDeadline : April 11, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionOBJECTIVESMAIN FUNCTIONS OF THE JOB Service Delivery ManagerManage a portfolio of clients Build strong and positive relationships with clients at various levels All Service...


  • Johannesburg, Gauteng, South Africa ADvTECH Full time

    Job title : Service Delivery ManagerJob Location : Gauteng, JohannesburgDeadline : March 27, 2025Quick Recommended LinksJobs by Location Job by industries Overall Purpose of the Job: The ICT Service Delivery Manager (SDM) oversees a number of key functions within the ICT department that enable the delivery of a high quality service to end users, and to...


  • Johannesburg, Gauteng, South Africa Batho Pele Top Services Full time

    Service Delivery Strategist Job Summary:Batho Pele Top Services is seeking a Service Delivery Strategist to join our team. As a key member of our operations team, you will be responsible for developing and implementing technical solutions and methodologies for operations and maintenance service delivery.Key Responsibilities:Develop and implement technical...


  • Johannesburg, Gauteng, South Africa Publicis Groupe Holdings B.V Full time

    About the RoleThe Senior Account Director will be responsible for driving client partnerships and managing digital campaigns across a portfolio of brands. This role requires strategic influence, day-to-day client interaction, and service delivery excellence.Key ResponsibilitiesFoster strong relationships with clients and their media agencies.Manage client...


  • Johannesburg, Gauteng, South Africa ISTA Solutions Full time

    Role OverviewWe are seeking a Client Account Manager to join our team at ISTA Solutions. The successful candidate will be responsible for managing multiple client campaigns and agents, ensuring high-quality service delivery and exceeding client expectations. This is a full-time role that requires a highly skilled and experienced professional to lead our...


  • Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    We are seeking a highly skilled IT Service Delivery Specialist to join our team in Johannesburg, South Africa. As a key member of our team, you will provide expert technical guidance and support to clients, ensuring the optimal functioning of their business systems and processes.Key Responsibilities:Provide level two technical support coupled with business...


  • Johannesburg, Gauteng, South Africa Marketing Management Analytics, Inc. Full time

    **About the Role**In this challenging role as a Service Line Director, you will provide strategic input and direction to our research teams. Your primary objective will be to ensure that all projects meet the highest standards of quality, timeliness, and client satisfaction.