Service Delivery Manager

2 days ago


Johannesburg, Gauteng, South Africa Netsurit Group Full time

Netsurit Group seeks a highly skilled Customer Experience Expert to oversee the daily operations of our call centre. As a seasoned leader, you'll be responsible for delivering exceptional customer experiences while driving business growth.

Main Responsibilities:

  1. Customer-Centric Leadership:
    1. Promote a customer-centric culture within the call centre, fostering a collaborative environment that prioritizes customer satisfaction.
    2. Lead by example, demonstrating a commitment to customer excellence in all interactions.
  2. Operational Efficiency:
    1. Oversee call centre operations, ensuring seamless delivery of services and adherence to SLAs and KPIs.
    2. Implement process improvements to optimize productivity and quality of service.
  3. Data-Driven Insights:
    1. Collect and analyze performance data, providing actionable insights to inform strategic decision-making.
    2. Identify opportunities for growth and recommend targeted solutions to drive business success.


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