Current jobs related to Service Delivery Director - Johannesburg, Gauteng - PayJoy Inc.

  • Director: Service Delivery Excellence

    3 days ago

    Johannesburg, Gauteng, South Africa City of Johannesburg Full time

    Job title : Director: Service Delivery Excellence & Rapid ResponseJob Location : Gauteng, JohannesburgDeadline : April 18, 2025Quick Recommended LinksJobs by Location Job by industries Minimum Requirements: Matric Certificate/Grade 12;  B Degree in Public Administration, Business Administration, Management Sciences or equivalent qualification recognized...

  • Client Service Director

    2 days ago

    Johannesburg, Gauteng, South Africa VML South Africa Full time

    About the RoleThis Client Service Director position at VML South Africa requires a strategic thinker who can manage multiple projects simultaneously and prioritize effectively. The ideal candidate will have a proven track record of delivering results and building strong relationships with clients.Key ResponsibilitiesProject Management: Manage multiple...

  • IT Service Delivery Manager

    2 days ago

    Johannesburg, Gauteng, South Africa Edge Executive Search Full time

    Role OverviewWe are seeking an experienced IT Service Delivery Manager to join our team at Edge Executive Search. As a key member of our technical consulting division, you will be responsible for managing the delivery of IT services to our clients, ensuring that they receive high-quality service and support.Key ResponsibilitiesManage the delivery of IT...

  • IT Service Director

    1 day ago

    Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    We are seeking an IT Service Director to join our team at Standard Bank of South Africa Limited. In this role, you will be responsible for proactively directing the service lifecycle management of large and complex customer-facing business IT services.About UsStandard Bank of South Africa Limited is a leading financial services provider in South Africa. We...

  • Service Delivery Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa ADvTECH Full time

    Job title : Service Delivery ManagerJob Location : Gauteng, JohannesburgDeadline : March 27, 2025Quick Recommended LinksJobs by Location Job by industries Overall Purpose of the Job: The ICT Service Delivery Manager (SDM) oversees a number of key functions within the ICT department that enable the delivery of a high quality service to end users, and to...

  • Service Line Director

    7 days ago

    Johannesburg, Gauteng, South Africa Marketing Management Analytics, Inc. Full time

    **About the Role**In this challenging role as a Service Line Director, you will provide strategic input and direction to our research teams. Your primary objective will be to ensure that all projects meet the highest standards of quality, timeliness, and client satisfaction.

  • Engineering Operations Director

    7 days ago

    Johannesburg, Gauteng, South Africa Ziyana Group Full time

    Job Title: Engineering Operations DirectorZiyana Group is seeking an experienced Engineering Operations Director to join our team. The successful candidate will be responsible for developing and implementing strategies to ensure service delivery meets required quality and safety standards.The ideal candidate will have a strong background in Electrical or...

  • Service Delivery Specialist

    7 days ago

    Johannesburg, Gauteng, South Africa Sutherland Full time

    Job DescriptionSutherland is seeking an exceptional individual to fill the role of Associate Manager – Service Delivery. This dynamic position involves overseeing customer deliverables, process maintenance and improvement, and people management as part of service delivery.Responsibilities:Keep Management Updated: Ensure timely and accurate reports are...

  • Hospital Theatre Services Director

    1 day ago

    Johannesburg, Gauteng, South Africa MVG Recruitment Specialists Full time

    Hospital Theatre Services DirectorA leading private hospital in Johannesburg North seeks an accomplished Theatre Services Director to spearhead their theatre department. The successful candidate will be responsible for delivering exceptional patient care and driving operational excellence through strategic leadership.Responsibilities:Developing and executing...

  • IT Service Delivery Specialist

    2 days ago

    Johannesburg, Gauteng, South Africa Network Contracting Solutions -a division of ADvTECH Resourcing Full time

    In this role, you will be responsible for managing system availability, security, and performance, ensuring compliance with relevant industry standards and best practices.You will also develop and implement IT policies, procedures, and SLAs to enhance service delivery and operational efficiency.This position requires excellent problem-solving, leadership,...

  • Agile Delivery Director

    5 days ago

    Johannesburg, Gauteng, South Africa Advtalent Full time

    About the PositionWe are seeking a highly motivated and experienced Data Science Project Manager to lead our Data & Analytics team. The successful candidate will have a strong background in project management, business analysis, and Agile implementation.Key Responsibilities:Leadership and Team Management: Guiding, motivating, and supporting the team towards...

  • Sales Account Director

    7 days ago

    Johannesburg, Gauteng, South Africa Quantumchange Full time

    Job DescriptionWe are seeking a dynamic Sales Account Director to join our team at Quantumchange. The ideal candidate will have 5-8 years of experience in solution sales in the Payment Services industry.The Sales Account Director will be responsible for increasing profitable sales in the B2B market, maintaining existing allocated account revenue, and...

  • Service Delivery Manager

    3 days ago

    Johannesburg, Gauteng, South Africa Teraco Full time

    Job title : Service Delivery Manager (JHB East Rand)Job Location : Gauteng, JohannesburgDeadline : April 11, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionOBJECTIVESMAIN FUNCTIONS OF THE JOB Service Delivery ManagerManage a portfolio of clients Build strong and positive relationships with clients at various levels All Service...

  • Digital Transformation Director

    2 days ago

    Johannesburg, Gauteng, South Africa Publicis Groupe Holdings B.V Full time

    About the RoleThe Senior Account Director will be responsible for driving client partnerships and managing digital campaigns across a portfolio of brands. This role requires strategic influence, day-to-day client interaction, and service delivery excellence.Key ResponsibilitiesFoster strong relationships with clients and their media agencies.Manage client...

  • IT Service Delivery Specialist

    5 days ago

    Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    We are seeking a highly skilled IT Service Delivery Specialist to join our team in Johannesburg, South Africa. As a key member of our team, you will provide expert technical guidance and support to clients, ensuring the optimal functioning of their business systems and processes.Key Responsibilities:Provide level two technical support coupled with business...

  • Service Delivery Strategist

    4 days ago

    Johannesburg, Gauteng, South Africa ISTA Solutions Full time

    Role OverviewWe are seeking a Client Account Manager to join our team at ISTA Solutions. The successful candidate will be responsible for managing multiple client campaigns and agents, ensuring high-quality service delivery and exceeding client expectations. This is a full-time role that requires a highly skilled and experienced professional to lead our...

  • Operational Support Specialist

    2 days ago

    Johannesburg, Gauteng, South Africa Service First Group Full time

    We're looking for a highly skilled Administrative Controller to join our team at Service First Group.In this critical role, you will be responsible for ensuring seamless administrative operations and supporting our organization's overall efficiency.Main Responsibilities:Manage and update accurate records, including Excel spreadsheets and data entry.Process...

  • Logistics Administrator

    2 days ago

    Johannesburg, Gauteng, South Africa Service First Group Full time

    Service First Group seeks a skilled Administrative Coordinator to contribute to our team's success.In this role, you will play a vital part in ensuring the efficient operation of our administrative functions and supporting our organization's goals.Key Tasks:Update and maintain accurate records, including Excel spreadsheets and data entry.Capture and process...

  • Business Operations Assistant

    2 days ago

    Johannesburg, Gauteng, South Africa Service First Group Full time

    We're seeking a Logistics Administrator to support our business operations team at Service First Group.This critical role involves ensuring the smooth execution of administrative tasks and supporting our organization's overall efficiency.Main Responsibilities:Manage and maintain accurate records, including Excel spreadsheets and data entry.Process quotes and...

  • Service Delivery Manager

    6 days ago

    Johannesburg, Gauteng, South Africa Netsurit Group Full time

    Netsurit Group seeks a highly skilled Customer Experience Expert to oversee the daily operations of our call centre. As a seasoned leader, you'll be responsible for delivering exceptional customer experiences while driving business growth.Main Responsibilities:Customer-Centric Leadership:Promote a customer-centric culture within the call centre, fostering a...

Service Delivery Director

1 week ago

Johannesburg, Gauteng, South Africa PayJoy Inc. Full time

About the Job

We are hiring an experienced Customer Support Director to oversee the management and delivery of customer-focused services. This role requires a unique blend of leadership skills, technical expertise, and business acumen. As a key member of our team, you will be responsible for developing and implementing strategies that drive customer satisfaction, loyalty, and retention.

  1. Create and implement comprehensive customer support plans to meet business objectives.
  2. Lead and manage a team of customer support professionals to deliver exceptional customer experiences.
  3. Develop and maintain strong relationships with key stakeholders, including customers, partners, and vendors.
  4. Analyze customer feedback, concerns, and issues to identify areas for improvement.
  5. Design and implement training programs to enhance staff knowledge and skills.
  6. Monitor and report on customer satisfaction, Net Promoter Score (NPS), and other key metrics.
  7. Collaborate with cross-functional teams to develop and implement new products, services, and processes.
  8. Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and improvement.
  9. Make informed decisions based on data analysis and business intelligence.