IT Service Delivery Specialist

3 days ago


Johannesburg, Gauteng, South Africa tihsa Full time

At Telesure Investment Holdings, we are seeking a talented IT Service Delivery Specialist to join our team. This role involves ensuring that GIT Service Management systems are maintained and developed to meet the company's objectives.

The ideal candidate will have experience in managing and operating IT service management functions and possess knowledge of UML designs and/or IBMI/SQL. They will also be responsible for designing and developing the GIT Service Management system, ensuring stability and quality.

This is a great opportunity for individuals who enjoy analyzing requirements, creating technical impact documents, and supporting developers in executing on project requirements.

Key Responsibilities:

  • Administration: Produce, update, and provide best practice support on Service Management systems, databases, and other departmental systems.
  • Design and Conceptualisation: Research and interpret data, trends, and benchmarks relevant to digital products/services design.
  • Analysis of 'As Is' and 'To Be': Support documentation of 'as is' and 'to be' processes and describe changes required to migrate to the 'to be' capability.
  • Database/Systems Specifications: Provide information and comments on suitability during approval process for system or database specifications.
  • Information Security: Support implementation of security measures such as firewalls or message encryption.
  • Testing IT Performance: Analyze performance website/applications software tests and respond to user emails to monitor, diagnose, and correct issues.
  • Personal Capability Building: Develop own capabilities through assessment and development planning activities.

Required Skills and Qualifications:

Matric/SAQA Equivalent (Essential); Relevant ITIL certification and/or accreditation (Essential). 1-3 years' experience in IT Service Management, managing and operating the function (Essential).

Benefits:

We offer a dynamic work environment, opportunities for growth and development, and a chance to make a meaningful contribution to our organization.



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