IT Service Delivery Professional
6 days ago
About the Position
Bidvest International Logistics is seeking an IT Service Delivery Professional to join our IT team. As a key member of our technical support group, you will be responsible for delivering high-quality technical assistance to our end-users.
Key Responsibilities
- Provide technical support to end-users via phone, email, and remote access.
- Analyze and resolve technical issues in a timely and professional manner.
- Develop and maintain knowledge base articles to assist with common technical issues.
- Collaborate with internal stakeholders to identify and implement process improvements.
Requirements
- Minimum 2 years of experience in a technical support role.
- Strong understanding of PC hardware and software troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Look For
- A strong passion for delivering exceptional customer service and technical support.
- A willingness to learn and adapt to new technologies and processes.
- A collaborative and supportive attitude towards colleagues and stakeholders.
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