IT Service Delivery Professional

6 days ago


Johannesburg, Gauteng, South Africa Bidvest International Logistics Full time

About the Position

Bidvest International Logistics is seeking an IT Service Delivery Professional to join our IT team. As a key member of our technical support group, you will be responsible for delivering high-quality technical assistance to our end-users.

Key Responsibilities

  • Provide technical support to end-users via phone, email, and remote access.
  • Analyze and resolve technical issues in a timely and professional manner.
  • Develop and maintain knowledge base articles to assist with common technical issues.
  • Collaborate with internal stakeholders to identify and implement process improvements.

Requirements

  • Minimum 2 years of experience in a technical support role.
  • Strong understanding of PC hardware and software troubleshooting.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Look For

  • A strong passion for delivering exceptional customer service and technical support.
  • A willingness to learn and adapt to new technologies and processes.
  • A collaborative and supportive attitude towards colleagues and stakeholders.


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