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Technical Support Agent

1 week ago

Cape Town, Western Cape, South Africa RoomRaccoon Full time
Job Overview:

RoomRaccoon is a pioneering hotel management system provider, dedicated to revolutionizing hotel operations. As a Customer Care Consultant, you will play a vital role in delivering exceptional customer experiences.

About Us

Founded in 2017 by Nadja Buckenberger and Tymen Van Dyl, we aim to redefine hotel operations through cutting-edge technology. Our diverse team of 110 professionals serves over 2000 clients across Europe, USA, and Africa.

Main Responsibilities
  • Support hoteliers with professional, personalized responses to their queries.
  • Deliver outstanding customer experiences by listening to hoteliers and responding to their needs.
  • Assess queries and escalate to internal teams when necessary, adhering to pre-defined processes and channels.
  • Meet daily and weekly engagement metrics to achieve set targets for customer satisfaction and retention.
  • Collaborate with our Implementations Team to ensure a smooth transition of client accounts to support.
Requirements
  • Fluent Dutch language skills.
  • 2+ years' experience in a service-oriented, technical, or customer support role.
  • Excellent interpersonal skills, consistently friendly and responsive in dealing with people.
  • Technical proficiency in working on different systems (training will be provided).
Benefits
  • Free meals on Fridays.
  • State-of-the-art Mac environment.
  • Incentive-based commission structure.
  • Formal training budget allocation.
  • Annual hotel experience opportunities.
  • Equity participation.
  • Birthday and Christmas vouchers.