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Retail Business Development Specialist

2 weeks ago

Nelspruit, Mpumalanga, South Africa The Building Company Full time

Key Aspects of the Job

This Sales Representative role at The Building Company involves driving sales growth, improving customer satisfaction, and maintaining a competitive edge in the retail industry.

Core Responsibilities

  • External sales: Foster long-term relationships with customers, identifying and capitalizing on new sales opportunities.
  • Customer service: Deliver exceptional customer experiences through prompt responses to customer inquiries and concerns.
  • Market research: Stay ahead of industry trends by conducting thorough market research to inform sales strategies.
  • Order management: Effectively manage orders from start to finish, ensuring timely fulfillment and resolution of any issues that may arise.
  • New business sourcing: Identify and develop new business opportunities, leveraging strategic partnerships to drive growth.
  • Sales performance management: Set and achieve sales targets, monitoring progress against goals and making adjustments as needed.
  • Reporting: Prepare and present regular reports to stakeholders, highlighting key achievements and areas for improvement.
  • Query resolution: Address customer concerns promptly and professionally, ensuring complete satisfaction.
  • Follow-up: Regularly check-in with customers to ensure ongoing satisfaction and identify new sales opportunities.
  • Company values and culture: Promote a positive work environment by embodying the company's values and culture.

Qualifications and Experience