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Technical Helpdesk Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Nambiti Technologies (Pty) Ltd Full time
Job Opportunity

Nambiti Technologies (Pty) Ltd is recruiting a Senior Helpdesk Support Engineer to lead our technical support team.

About the Position

In this role, you will be responsible for delivering exceptional technical support, managing issue resolution, and driving business growth.

  • Key Responsibilities:
  • Design and implement effective technical support processes to meet customer needs.
  • Develop and maintain strong relationships with customers, internal teams, and stakeholders.
  • Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
Requirements and Qualifications

To succeed in this position, you will need:

  • Bachelor's Degree/Advanced Diploma: In Information Technology or a related field.
  • Relevant Experience: A minimum of 4 years' experience in a system support environment.
  • Technical Skills: Proficiency in hardware and software troubleshooting, maintenance, and repair.
  • Soft Skills: Excellent communication and problem-solving skills.