Helpdesk Support Technician

3 weeks ago


Johannesburg, Gauteng, South Africa iStaff Recruitment Full time
Minimum Requirements
  • IT Diploma/Degree preferred
  • Grade 12
  • Office 365 certified (MD-100, MD-101)
  • ITIL Foundations Certificate
  • A+ and N+ certificates
  • Azure Fundamental AZ-900 certified
  • MCSA server 2012 - 2019 certified
  • More than 2 years in an IT Support role
  • 1 yr or more experience with Active Directory
  • 2 years or more experience with Desktop Support
  • Experience with Microsoft Exchange
  • Microsoft Active Directory skills
  • Be based near Randburg
  • Well spoken as you will be in a client orientated role dealing with corporate clients

Duties and Responsibilities:
  • Provide 2nd line support to clients
  • Support call logging & updating
  • Desktop & peripheral support
  • User support
  • Network support
  • Ensure tickets are logged in the Support System
  • Follow up with customers to ensure the issue has been resolved
  • Remote and telephonic support
  • Research and identify solutions to client technical problems.
  • Ensuring all incoming Helpdesk calls are answered within SLA
  • Resolving calls within SLA
  • Appropriate & timeous call escalation
  • Identify repeat problems with associated action plans
  • Software and hardware installations
  • Ensuring all work is done in accordance with company policies & procedures

When applying, ensure your CV is in WORD of PDF format, and not scanned. Our software will not be able to match you to positions if it is scanned. Scanned cvs will not be considered.

Please accept your application as unsuccessful if you had no feedback within 14 days of applying. We will keep your CV on our database and match to other suitable positions. We will contact you in future should you match a different position.

PLEASE NOTE:

  • Johannesburg, Gauteng, South Africa Quantanite Full time

    Role OverviewAs a Helpdesk Technician at Quantanite, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring customer satisfaction.You will work closely with our team to troubleshoot technical challenges, document customer interactions, and maintain accurate records.Main ResponsibilitiesTechnical...

  • Helpdesk Manager

    7 minutes ago


    Johannesburg, Gauteng, South Africa Set Consulting Full time

    HelpDesk Manager: Key Responsibilities:Team Leadership:- Recruit, train, and mentor a team of helpdesk support specialists and technicians.- Foster a collaborative and positive team environment to enhance performance and employee satisfaction.- Set clear performance goals, monitor results, and conduct performance reviews. Customer Support Management:-...


  • Johannesburg, Gauteng, South Africa MIBCO Full time

    Job title : Helpdesk Support TechnicianJob Location : Gauteng, JohannesburgDeadline : March 25, 2025Quick Recommended LinksJobs by Location Job by industries Duties and ResponsibilitiesOperate helpdesk and log calls. Support users with login and passwords Support users with windows issues Operate within the SLA with business Windows Server support Execute...


  • Johannesburg, Gauteng, South Africa Quantanite Full time

    About the RoleWe are seeking a highly skilled Helpdesk Technician to join our team at Quantanite. In this role, you will be responsible for providing technical support to our customers via phone and email.You will be the first point of contact for customers experiencing technical issues and will work closely with our team to resolve these issues in a timely...


  • Johannesburg, Gauteng, South Africa Core Group Full time

    iStore is the premier destination for all things Apple in Africa.As a Technical Support Consultant, you will be responsible for providing top-notch technical support to our customers, including troubleshooting, software support, and training.The successful candidate should possess:A combination of technical expertise and excellent communication...


  • Johannesburg, Gauteng, South Africa Thecapital Full time

    Key ResponsibilitiesProvide prompt and effective technical support to end-users via phone, email, or in-person.Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians as needed.Maintain accurate records of incidents, resolutions, and user interactions.Collaborate with the IT team to identify trends, implement...

  • IT Helpdesk Agent

    6 days ago


    Johannesburg, Gauteng, South Africa Thecapital Full time

    IT Helpdesk Agent - The Capital Support OfficeJoin to apply for the IT Helpdesk Agent - The Capital Support Office role at The Capital Hotels, Apartments & ResortsJob title: IT Helpdesk Agent - The Capital Support OfficeJob Location: Gauteng, JohannesburgDeadline: March 27, 2025DescriptionThe main purpose of this role is to offer first line helpdesk and...


  • Johannesburg, Gauteng, South Africa Quantanite Full time

    Job DescriptionQuantanite is seeking a skilled Helpdesk Technician to join our team. As a key member of our IT support team, you will provide technical support to our customers, troubleshoot technical issues, and ensure customer satisfaction.You will have the opportunity to develop your technical skills, work collaboratively with colleagues, and contribute...

  • Helpdesk Operator

    3 weeks ago


    Johannesburg, Gauteng, South Africa Business Capital Group Full time

    PURPOSE OF JOBRespond to orders, general customer inquiries, invoice questions, and customer complaints.Helpdesk•Attend to daily logged calls on the helpdesk/MyBuildings.•Logging and follow-up of complaints or other requests received from tenants for services to be rendered.•Checking and advising the PSM on the client's mandates•Ensuring supporting...

  • Helpdesk Operator

    7 days ago


    Johannesburg, Gauteng, South Africa Business Capital Group Full time

    PURPOSE OF JOBRespond to orders, general customer inquiries, invoice questions, and customer complaints.Helpdesk•Attend to daily logged calls on the helpdesk/MyBuildings.•Logging and follow-up of complaints or other requests received from tenants for services to be rendered.•Checking and advising the PSM on the client's mandates•Ensuring supporting...

  • IT Helpdesk Agent

    2 weeks ago


    Johannesburg, Gauteng, South Africa The Capital Hotels, Apartments & Resorts Full time

    Job title : IT Helpdesk Agent - The Capital Support OfficeJob Location : Gauteng, JohannesburgDeadline : March 27, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionThe main purpose of this role is to offer first line helpdesk and desktop support to 13 different sites The ideal candidate should:Be a well-groomed, punctual and...

  • Helpdesk Consultant

    2 weeks ago


    Johannesburg, Gauteng, South Africa FNB South Africa Full time

    Job title : Helpdesk ConsultantJob Location : Gauteng, JohannesburgDeadline : March 07, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionResponsible for inbound telephonic communication.   Ensures quality of service exceeds clients' expectations. Hello Future Helpdesk Consultant Welcome to FNB, the home of the #changeables. We...


  • Johannesburg, Gauteng, South Africa Blueion Support Services Full time

    Key ResponsibilitiesAs a System Maintenance Technician at Blueion Support Services, you will be responsible for performing routine maintenance tasks, troubleshooting issues, and upgrading our IT systems to ensure optimal performance. The successful candidate will possess a solid understanding of Windows operating systems, hardware repair and maintenance, and...


  • Johannesburg, Gauteng, South Africa JMR Software PTY LTD Full time

    We are seeking an accomplished IT Desktop Support Technician to join our team, focusing on delivering high-quality technical support in a cutting-edge environment.


  • Johannesburg, Gauteng, South Africa Core Group Full time

    iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.The iStore Technical Support Technicians are a...


  • Johannesburg, Gauteng, South Africa JMR Software PTY LTD Full time

    Are you a tech-savvy problem solver with a passion for IT support? We're looking for an IT Desktop Support Technician to join our team If you thrive in a dynamic environment and enjoy providing top-notch technical assistance, this role is for you.What You'll DoProvide first-line support for hardware, software, and network-related issues.Troubleshoot and...


  • Johannesburg, Gauteng, South Africa Quantanite Full time

    Job SummaryThis is an exciting opportunity to join our dynamic team as a Helpdesk Technician. As a key member of our IT support team, you will play a vital role in ensuring seamless customer experiences.Our ideal candidate will have excellent technical skills, a positive attitude, and a commitment to exceptional customer support.Key ResponsibilitiesTechnical...


  • Johannesburg, Gauteng, South Africa Thecapital Full time

    Job OverviewThe Technical Support Specialist will provide first-line helpdesk and desktop support to 13 different sites, ensuring seamless IT operations.


  • Johannesburg, Gauteng, South Africa Core Consultants Pty Full time

    Technical Support Consultant - iStore ClearwaterJoin to apply for the Technical Support Consultant - iStore Clearwater role at Core Group.iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs,...

  • IT Technician

    3 weeks ago


    Johannesburg, Gauteng, South Africa SA Metal Full time

    Only applications through Dittohire will be considered. DO NOT send your CV/job application via email.Job description:The IT Technician performs all aspects of IT Support, amongst others:Training and support of staff on IT SystemsMail server experience (Postfix, Sendmail, Exim, Antispam/Antivirus, DNSBL, SMTP protocol & general mail routing)Fortinet...