Customer Experience Support Expert

4 days ago


Johannesburg, Gauteng, South Africa Quantanite Full time
Job Description

Quantanite is seeking a skilled Helpdesk Technician to join our team. As a key member of our IT support team, you will provide technical support to our customers, troubleshoot technical issues, and ensure customer satisfaction.

You will have the opportunity to develop your technical skills, work collaboratively with colleagues, and contribute to maintaining high-quality service.

Main Duties
  • Technical Support: Assist customers with technical issues, troubleshooting software, hardware, and network problems.
  • Problem-Solving: Resolve technical challenges, escalating complex issues to senior support when necessary.
  • Communication: Clearly explain technical concepts to non-technical users, ensuring customer satisfaction.
  • Ticketing & Documentation: Log customer interactions, including issues, solutions, and follow-ups, in the helpdesk system.


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