Receptionist
3 weeks ago
Helpdesk Support:
- Attend to daily logged calls on Helpdesk/MyBuildings
- Log and track complaints, requests, and work orders
- Allocate tasks to Property Service Management (PSM) and internal maintenance teams
- Liaise with contractors, building managers, and property managers for updates
- Ensure timely follow-ups and closures of work orders
- Support Property Administrator with tenant uploads and communications
- Audit and verify vendor invoices for compliance and accuracy
- Reconcile vendor statements and follow up on non-compliant invoices
- Ensure correct coding and necessary paperwork for invoices
- Prepare daily progress reports on helpdesk activities and overdue work orders
- Manage and update vendor files, ensuring compliance with procedures
- Assist with SLA invoice processing and vendor documentation
- Handle escalations and resolve queries efficiently
- Report recurring issues to management for action
- Respond to emails and follow up on communications
- Ensure compliance with procurement standards and procedures
- Handle credit applications and insurance claims
- Strong communication and problem-solving skills
- Excellent attention to detail and accuracy
- Ability to manage time effectively and work to deadlines
- Professional attitude and personal initiative
- Ability to interact with staff at all levels
- Matric (Required)
- Relevant degree/diploma (Added advantage)
- Minimum of 3 years property management experience
- Proficiency in MS Office, PIMS, and MyBuildings
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