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IT Support Specialist

1 week ago

Johannesburg, Gauteng, South Africa Quantanite Full time
About the Role

We are seeking a highly skilled Helpdesk Technician to join our team at Quantanite. In this role, you will be responsible for providing technical support to our customers via phone and email.

You will be the first point of contact for customers experiencing technical issues and will work closely with our team to resolve these issues in a timely and efficient manner.

As a Helpdesk Technician, you will have the opportunity to develop your problem-solving skills and learn about the latest technologies and systems.

  • Technical Support: Provide assistance to customers over the phone and via email, troubleshooting software, hardware, and network issues.
  • Problem-Solving: Diagnose and resolve common technical challenges or escalate complex issues to senior support when needed.
  • Clear Communication: Guide users through solutions in a professional, easy-to-understand manner, ensuring customer satisfaction.
  • Ticketing & Documentation: Log all customer interactions, including issues, solutions, and follow-ups, in the helpdesk system.
  • Collaboration: Work with colleagues to share knowledge, improve troubleshooting techniques, and maintain a high standard of service.