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Technical Customer Service Representative

1 week ago

Johannesburg, Gauteng, South Africa Quantanite Full time
Job Summary

This is an exciting opportunity to join our dynamic team as a Helpdesk Technician. As a key member of our IT support team, you will play a vital role in ensuring seamless customer experiences.

Our ideal candidate will have excellent technical skills, a positive attitude, and a commitment to exceptional customer support.

Key Responsibilities
  • Technical Support: Assist customers with technical issues, troubleshooting software, hardware, and network problems.
  • Problem-Solving: Analyze and resolve technical challenges, escalating complex issues to senior support when necessary.
  • Communication: Clearly explain technical concepts to non-technical users, ensuring customer satisfaction.
  • Documentation: Log customer interactions, including issues, solutions, and follow-ups, in the helpdesk system.
  • Teamwork: Collaborate with colleagues to share knowledge, improve troubleshooting techniques, and maintain high-quality service.