Technical Support Consultant

3 days ago


Johannesburg, Gauteng, South Africa Core Consultants Pty Full time
Technical Support Consultant - iStore Clearwater

Join to apply for the Technical Support Consultant - iStore Clearwater role at Core Group.

iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills. Your role would be to provide technical support to the iStore customers, through troubleshooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You Need To Have:

  • Completed Matric and IT qualification (minimum A+/N+)
  • Experience in Helpdesk/1st Line Support

The right person for this role is someone with:

  • Tenacity, demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
  • Conflict Management, managing complexity, disagreement, and conflict effectively and smoothly
  • Situational Awareness, understanding the situation, demonstrating the right attitude, and taking timely action
  • Learning and Development, open, motivated, and proactively seeking learning and development opportunities

Apply today

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Mining

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