Hotel Reservations Coordinator

2 weeks ago


Cape Town, Western Cape, South Africa Career Custodians Full time

Job Title: Online Reservations Consultant

About the Role:

We are seeking a detail-oriented, customer-focused Online Reservations consultant who thrives in a collaborative and dynamic environment. If you have a passion for organization and excellence, this role offers you the opportunity to support our reservations team. Your strong communication skills, enthusiasm for providing exceptional service, and ability to manage online bookings efficiently will be essential in this exciting position.

Responsibilities:

  • Handle calls and inquiries regarding reservations.
  • Manage bookings from Online Travel Agents efficiently.
  • Provide information about properties and services.
  • Collaborate with departments to exceed guest expectations.

Requirements:

  • Minimum of 2 years' experience in a similar position within the luxury hotel sector.
  • Familiarity with all duties and procedures in the Reservations Department of a hotel.
  • Knowledge and understanding of Online Travel Agent platforms and Channel Management systems (e.g., Nightsbridge, SiteMinder).
  • Preferable experience with Opera PMS.


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