Global IT Operations Centre Support Professional
7 days ago
The successful candidate will have a strong background in system administration and a passion for delivering high-quality IT support. As part of our Operations Centre team at Blueion Support Services, you will play a key role in maintaining and supporting our global 24/7 Microsoft-based infrastructure.
Key Accountabilities:- Contributing to the smooth operation of our 24/7 Operations Centre as part of a team working rotating shifts.
- Proactively monitoring and analysing our systems to prevent potential issues from arising.
- Effective communication and escalation of complex technical issues to relevant stakeholders.
- Performing routine maintenance and updates to systems (windows updates, software licenses, web site certs, etc.).
- Ensuring the security and integrity of systems and customer data by swiftly addressing potential security risks.
- Providing timely and effective resolution of customer support tickets and requests during off-hours.
- Maintaining detailed documentation on processes and systems to support efficient knowledge transfer.
- Actively engaging in post-incident or post-project reviews and retrospectives to enhance operational efficiency.
- Developing a deep understanding of the systems, environments, and technologies within the platform.
- Accurate recording of daily work effort and time remaining on current tasks in our time tracking tool.
Supporting other teams and contributing to projects as required.
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Sandton, South Africa Blueion Support Services Full timeWe are currently seeking a highly skilled Enterprise Windows Server and SQL Server Support Technician to join our team at Blueion Support Services. As a core member of our Operations Centre team, you will be responsible for delivering high-quality IT support and maintaining our global 24/7 Microsoft-based infrastructure.Main Responsibilities:Participating in...
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Sandton, South Africa Blueion Support Services Full timeAs a key member of our team at Blueion Support Services, you will play a vital role in supporting a global 24/7 Microsoft-based infrastructure across multiple datacentres. The main focus is on maintaining the integrity and uptime of critical systems running on Windows Server 2022 and SQL Server 2022.Key Responsibilities:Working within an Operations Centre...
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Call Centre Operator
5 days ago
Sandton, South Africa Konig Digital (pty) Ltd Full time**Call Centre Operator** An esteemed financial services provider, renowned for its customer-centric approach and innovative financial solutions, is seeking a dedicated Call Centre Operator to join our dynamic team in Johannesburg. Located in the bustling business district of Sandton, this role is perfect for a communicative and problem-solving individual...
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Inspection Centre Coordinator
1 week ago
Sandton, South Africa SGS Full timeCompany Description We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job Description**: The Inspection...
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Microsoft Cloud Services Engineer
7 days ago
Sandton, South Africa Blueion Support Services Full timeWe are seeking a highly skilled system administrator to join our Blueion Support Services team. As a key contributor to our team's success, you will be responsible for maintaining and supporting a global 24/7 Microsoft-based infrastructure across multiple datacentres.Main Job Functions:Serving as part of an Operations Centre team working a 24/7 shift pattern...
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Client Service Centre Operations Leader
7 days ago
Sandton, South Africa JSE Limited Full timeRole OverviewThe successful candidate will be responsible for leading the sales support team to achieve operational objectives.Main ResponsibilitiesIdentify opportunities for improving operational efficiency and implementing business process improvements.Implement measures to reduce operational vulnerability in the Client Service Centre.Develop and implement...
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Policy Support Professional
2 days ago
Sandton, South Africa Discovery Limited Full timeDiscovery Limited is seeking a skilled and dedicated Policy Support Professional to join our team. In this role, you will provide critical support to clients in a call centre environment, answering their questions, resolving their issues, and helping them navigate our products and services.The successful candidate will have excellent communication and...
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Inspection Centre Coordinator
1 week ago
Sandton, South Africa SGS Full timeCompany Description SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. **Job Description**: The Inspection Centre Coordinator will be...
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Call Centre Operations Manager
6 days ago
Sandton, South Africa Nutun Full timeJob DescriptionNutun is a leading provider of innovative solutions for the financial services industry. We are currently seeking a highly motivated Call Centre Operations Manager to join our team. In this role, you will oversee the day-to-day operations of our Call Centre, ensuring seamless delivery of customer service, efficient use of resources, and...
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Freelance Trade Finance Professional
4 weeks ago
Sandton, South Africa Trdfin Support Service Pvt Ltd Full timeEuro Exim Bank, an award-winning and high-performing global financial institution is seeking freelance-based professionals to sell trade finance services to exporters and importers worldwide. If you are truly passionate about sales and have outstanding selling skills, this role could be for you. **Main features of the job,** - Freelance basis only (this is...
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Contact Centre Trainer
3 days ago
Sandton, South Africa Bluespec Holdings Full time**Purpose of the job**: Responsible for training new recruits and supporting experienced employees to improve their performance. Creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated in order to achieve ultimate customer satisfaction. **Responsibilities and **Duties**: - Developing...
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Operations Director
7 days ago
Sandton, South Africa Discovery Limited Full timeOverviewDiscovery Limited, a leading global insurance company, is seeking an exceptional individual to fill the role of Operations Manager. The successful candidate will lead and manage the 24-hour roadside and home emergency services operations call centre and associated administration functions.
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Client Service Centre Operations Lead
5 days ago
Sandton, South Africa JSE Limited Full timeJob Overview:The Sales Support Team Supervisor will be responsible for leading the sales support team in achieving operational deliverables. This role requires strong leadership skills, the ability to analyze data, and a focus on improving team performance.Key Responsibilities:Contribute to the development of operational strategies.Improve team efficiency by...
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Global HR Leader
6 days ago
Sandton, South Africa Dananda Talent Full timeAs a forward-thinking Global HR Leader at Dananda Talent, you will play a pivotal role in navigating the complexities of our global workforce while aligning HR functions with our broader organizational strategy.Job SummaryThe ideal candidate will be a seasoned professional with a strong track record of managing HR functions in a global context. We are...
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Sandton, South Africa JSE Limited Full timeTeam Leader Client Service Centre Call CentreListing reference: jse_000476Listing status: OnlineApply by: 15 April 2024Position summaryJob category: Client ServicesContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionTo manage the sales support team in the planning, execution, coordination, and quality assurance of all Market Data sales...
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Business Centre Coordinator
6 days ago
Sandton, South Africa Alexforbes Full timeTo provide professional, efficient and effective service when assisting clients when booking a boardroom, meeting, training room or event.Overview:Education:• National Senior Certificate (Matric / Grade 12)• Diploma (Receptionist Qualification)Experience Required:• Business centre experience.• Minimum 2 years proven work experience as a corporate...
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Call Centre Operator
4 days ago
Sandton, South Africa Broll Property Group Full time**POSITION PURPOSE** Responsible for providing excellent and effective client service on the Concept and Dashboard system and any other systems that Broll Property Management may use or acquire. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **Assumes responsibility for providing effective inbound and outbound services.** - Research required information using...
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Senior Manager Data Centre
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Sandton, South Africa Adept Advisory (Pty) Ltd Full timeCoordinate, manage and deliver efficient & effective 24/7 Data Centre Operations. Data Centre Operations management includes but is not limited to: Data Centre Resource Management & Capacity Planning, Data Centre Facilities Management, Data Centre Infrastructure Inspections, Testing, Maintenance (corrective, preventative, predictive), Data Centre Systems,...
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Call Centre Operator
2 weeks ago
Sandton, South Africa Broll Property Group Full time**POSITION PURPOSE** Responsible for providing excellent and effective client service on the Concept and Dashboard system and any other systems that Broll Property Management may use or acquire. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **1. Assumes responsibility for providing effective inbound and outbound services.** c. Research required information...
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Trade Centre Analyst
1 week ago
Sandton, South Africa SGS Full timeCompany Description We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job Description**: We require a...