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Microsoft Cloud Services Engineer

1 week ago

Sandton, South Africa Blueion Support Services Full time

We are seeking a highly skilled system administrator to join our Blueion Support Services team. As a key contributor to our team's success, you will be responsible for maintaining and supporting a global 24/7 Microsoft-based infrastructure across multiple datacentres.

Main Job Functions:
  1. Serving as part of an Operations Centre team working a 24/7 shift pattern to deliver seamless IT support and maintenance.
  2. Reviewing and analysing monitoring and alerting systems regularly to identify and escalate potential issues in a proactive manner.
  3. Effectively communicating with second-line support teams or third-party organisations as necessary (Database Administrators, ISP suppliers, etc.).
  4. Executing updates, installations, and changes to systems efficiently (windows updates, software licenses, web site certs, etc.).
  5. Maintaining the security of systems and customer data by identifying and addressing any vulnerabilities quickly.
  6. Prioritizing and resolving customer support tickets and requests promptly during non-operational hours.
  7. Maintaining accurate and up-to-date documentation on processes and systems.
  8. Actively participating in post-incident or post-project reviews and retrospectives to drive process improvements.
  9. Gaining expertise in the systems, environments, and technologies within the platform.
  10. Logging daily effort and time remaining on current tasks accurately using our time tracking tool.

Assist other teams with support and contribute to projects as required.