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Luxury Retail Team Lead

2 months ago

Johannesburg, Gauteng, South Africa Service Solutions Full time
{"title": "Team Manager - Luxury Retail Sandton", "description": "Job Summary

Service Solutions is seeking a highly skilled Team Manager to lead our luxury retail team in Sandton. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Lead and motivate a team of Client Advisors to achieve sales targets and provide exceptional customer service
  • Develop and implement strategies to drive sales growth, improve customer engagement, and increase customer loyalty
  • Collaborate with the Retail Manager and HR department to resolve employee relations issues and ensure effective communication
  • Manage the store's daily operations, including opening and closing procedures, and ensure a positive and professional work environment
  • Conduct regular performance reviews and provide coaching and development opportunities to team members
  • Partner with the Merchandising and Visual Merchandising teams to ensure effective product placement and visual displays
  • Monitor and analyze sales data to identify trends and opportunities for growth
  • Develop and implement action plans to address any sales or customer service issues
Requirements
  • Studies in Business Management or Retail Management desirable
  • Previous experience as a Department Manager or Senior Client Advisor in a supervisory capacity from the retail or service industry, with a proven track record, preferably in luxury fashion
  • Strong analytical and problem-solving skills
  • Commercial awareness
  • Experience in management of a small team
  • Exceptional written and verbal communication skills
What We Offer

Service Solutions offers a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and results-driven individual with a passion for luxury retail, we encourage you to apply for this exciting opportunity.

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