Customer Care Team Lead

2 months ago


Johannesburg, Gauteng, South Africa The Recruiters Full time
Customer Care Administrator

We are seeking a highly skilled and experienced Customer Care Administrator to join our team at The Recruiters. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Supervise and manage a team of Customer Care Consultants to ensure that service and quality objectives are met.
  • Monitor and qualify orders outside of system rules, maintaining consequential customer information and assisting consultants to resolve complex queries.
  • Investigate and resolve escalated customer queries and complaints in a timely and professional manner.
  • Provide team motivation and development to maximize performance and ensure that the team is working effectively and efficiently.
  • Ensure that the team's hardware, software, and equipment are in optimal working condition and that any issues are reported to IT promptly.

Requirements:

  • Matric qualification and degree in a relevant field.
  • Advanced analytical and reporting skills, including proficiency in Excel.
  • Meticulous attention to detail and excellent communication skills.
  • Strong problem-solving abilities and customer service orientation.
  • Experience in monitoring and evaluating team performance, setting goals, and implementing strategies to improve productivity and efficiency.
  • Capability to coach, mentor, and provide constructive feedback to team members.
  • Conflict resolution skills and technical proficiency in call centre software and CRM systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you.



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