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Customer Support Team Lead

2 months ago

Johannesburg, Gauteng, South Africa FOUR POINT 0 Full time
About the Role

We are seeking a highly skilled Customer Support Manager to join our team at FOUR POINT 0. As a key member of our customer support team, you will be responsible for leading a team of customer support professionals and providing exceptional customer service to our clients.

Key Responsibilities
  • Team Leadership: Lead a team of customer support professionals to ensure excellent customer service and support.
  • Customer Experience: Develop and implement strategies to improve customer experience and satisfaction.
  • Process Improvement: Identify and implement process improvements to increase efficiency and effectiveness.
  • Training and Development: Develop and deliver training programs to enhance the skills and knowledge of customer support team members.
  • Metrics and Reporting: Monitor and report on key customer support metrics, including response times, resolution times, and satisfaction scores.
Requirements
  • Education: Bachelor's degree in Business Management, Marketing, or a related field.
  • Experience: 5+ years of experience in customer support management and call centers, with a minimum of 3 years in the industrial electrical field.
  • Skills: Excellent communication and leadership skills, with the ability to motivate and develop a team of customer support professionals.