Reservations Manager Professional

1 week ago


Stellenbosch, Western Cape, South Africa PH Stellenbosch Full time

The successful incumbent in this position will play a pivotal role at PH Stellenbosch, overseeing the hotel's reservations system and contributing to revenue strategy development.

Job Summary

We are seeking a highly organized and adaptable Reservations Manager to join our team. This is an excellent opportunity for someone with experience in managerial or supervisory positions, particularly in the hospitality industry.

About the Role

As Reservations Manager, you will be responsible for maintaining the hotel's reservations system, processing reservation requests, changes, and cancellations, and ensuring seamless communication with guests, travel agents, and other stakeholders. Your duties will include:

  • Maintaining hotel's reservations system and assist with revenue strategy
  • Deals with individual guest, groups & conferences, travel agents, tour operators, e-mail and internet enquiries and bookings
  • Process all reservation & banqueting requests, changes, and cancellations received by phone or mail
  • Identify individual & group reservation needs and determine appropriate room type
  • Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers
  • Produces relevant reports pertaining to reservations made
  • Responsible for adherence to laid down procedures and standards, in order to achieve the highest possible occupancies and average room rates
  • Creates & checks group reservations for functions, conferences, groups and tours
  • Ensuring all rooming lists are received and entered correctly
  • Check that correct sales techniques are adhered to and assist with training where required
  • Check that all invoices, quotations and contracts are correct before it is sent to the client, and follow corrective actions if needed
  • Assist banqueting coordinators with group and individual quotations
  • Assist with balancing inventory and revenue as operationally required
  • Assist with payroll as required
Requirements

To excel in this role, you should have the following qualifications and skills:

  • Grade 12 or equal qualification
  • Previous experience in a managerial or supervisory position is required
  • Computer knowledge and effective telephone etiquette
  • Guest service oriented and professional
  • Effective time management and problem solving skills
  • Detail oriented and works with high degree of accuracy
  • Highly organized and adaptable
  • Must be self-directed
  • Ability to multitask and meet changing deadlines
  • Honest, trustworthy, dependable with sober habits
  • Proficiency in English
  • Able to work weekends or public holidays when required
  • Must have a valid South African ID

In exchange for your expertise and dedication, we offer a competitive salary range of R150,000 - R180,000 per annum, commensurate with experience and qualifications. Additionally, you will enjoy a dynamic work environment, opportunities for growth and development, and the satisfaction of being part of a dedicated team.



  • Stellenbosch, Western Cape, South Africa PH Stellenbosch Full time

    Job OverviewThe Reservations Manager Professional will play a crucial role in maintaining the hotel's reservations system, ensuring seamless guest experiences and optimal revenue strategies.About PH StellenboschPH Stellenbosch is a leading hospitality provider, committed to delivering exceptional services to our guests.Job SummaryWe are seeking an...


  • Stellenbosch, Western Cape, South Africa PH Stellenbosch Full time

    Job SummaryWe are seeking a highly skilled Reservations Manager to join our team at PH Stellenbosch. As a key member of our operations department, you will be responsible for managing the hotel's reservations system and contributing to revenue strategy.


  • Stellenbosch, Western Cape, South Africa Arvo Full time

    Arvo is a leading company in the Travel Industry, seeking a detail-oriented and organized Hotel Reservations Coordinator to join their team based in Stellenbosch.About the Role:We are looking for a professional with excellent communication skills, particularly in written and spoken English, and a strong administrative background.The ideal candidate will have...


  • Stellenbosch, Western Cape, South Africa Farm Manager SA Full time

    The ideal candidate will possess a strong sales background, proficiency in English and Afrikaans, and a valid driver's license.We are seeking a motivated individual to assist clients in selecting the perfect trees from our nursery.Pricing, stock availability, and quotations will be handled with care and professionalism.The selected candidate will be a team...


  • Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full time

    Job Title: Delaire Hostess ProfessionalAbout the Role:Delaire Graff Restaurant, a renowned establishment in the heart of the region, is seeking an experienced Seasonal Hostess to join their team. The ideal candidate will provide exceptional customer service and create a warm atmosphere for guests.Key Responsibilities:Welcome guests to the venue and ensure...


  • Stellenbosch, Western Cape, South Africa Farm Manager SA Full time

    Job OverviewFarm Manager SA is seeking a dedicated and skilled sales professional to join our team as a plant productivity specialist.


  • Stellenbosch, Western Cape, South Africa PH Stellenbosch Full time

    We are seeking a highly skilled Operations and Revenue Manager to join our team at PH Stellenbosch.About the RoleThe successful incumbent will be responsible for overseeing the hotel's reservations system and contributing to revenue strategy development. They will handle individual guest, group, and conference bookings, as well as process requests, changes,...


  • Stellenbosch, Western Cape, South Africa Farm Manager SA Full time

    Job DescriptionAs a Software Product Owner at Farm Manager SA, you will play a critical role in driving the success of our agricultural software solutions. This position requires a unique blend of technical and business acumen, with a strong focus on product development, stakeholder management, and team collaboration.Key Responsibilities:Evaluate and define...


  • Stellenbosch, Western Cape, South Africa IntelliStaff Full time

    Key Responsibilities:Welcome and greet guests in a professional manner, ensuring a positive first impression for our restaurant.Effectively manage reservations, seating arrangements, and table availability to meet guest expectations.Provide menus and ensure guests are comfortable and satisfied with their seating, promoting a welcoming atmosphere.Monitor the...


  • Stellenbosch, Western Cape, South Africa Arvo Full time

    Job DescriptionArvo is looking for a highly organized and detail-oriented Travel Coordinator Specialist to join our team in Stellenbosch.About the Role:We are seeking a professional Travel Coordinator Specialist to manage hotel reservations, coordinate with domestic and international hotels' reservations teams via email and telephone, and ensure seamless...


  • Stellenbosch, Western Cape, South Africa Arvo Full time

    About ArvoWe are a reputable company based in Stellenbosch, seeking a detail-oriented and professional Travel Coordinator to join our team. In this role, you will be responsible for managing hotel reservations, liaising with domestic and international hotels' reservations teams via email and telephone, and ensuring seamless communication to meet our clients'...

  • Hostess Coordinator

    1 month ago


    Stellenbosch, Western Cape, South Africa IntelliStaff Full time

    Key Responsibilities:Guest Greeting: Welcome guests in a warm, friendly, and professional manner.Reservation Management: Manage reservations and seating arrangements, balancing table availability with guest requests.Table Assignments: Escort guests to their tables and provide menus, ensuring they are comfortable and satisfied with their seating.Dining Room...


  • Stellenbosch, Western Cape, South Africa Mediclinic Southern Africa Corporate Office Full time

    Job SummaryWe are seeking a highly skilled Project Manager to join our team at Mediclinic Southern Africa Corporate Office.This is a challenging opportunity for an experienced project management professional who can lead and manage end-to-end projects, ensuring timely delivery, quality outcomes, and stakeholder satisfaction.


  • Stellenbosch, Western Cape, South Africa Farm Manager SA Full time

    Job Title: Sales and Marketing RepresentativeJob Summary: We are seeking a highly motivated and experienced sales and marketing representative to join our team at Farm Manager SA. The successful candidate will be responsible for assisting clients in selecting their perfect trees from our nursery, providing pricing and stock availability, and preparing...


  • Stellenbosch, Western Cape, South Africa Sydsen Full time

    Job Summary: We are seeking a highly skilled Contracts Manager to join our team at Sydsen. As a key member of our construction team, you will be responsible for overseeing the success of our projects from tender preparation to project delivery.About the Role:This is an exciting opportunity for a seasoned professional to take charge of our construction...


  • Stellenbosch, Western Cape, South Africa Merand Corbett & Associates Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Merand Corbett & Associates.About the RoleThe successful candidate will be responsible for overseeing the front office operations, ensuring seamless guest experiences, and managing a team of staff members.Key ResponsibilitiesGreeting and Assisting...


  • Stellenbosch, Western Cape, South Africa Neptune Full time

    At Neptune, we are seeking a highly skilled Supply Chain and Asset Management Professional to support the Office of the Director: Supply Chain and Asset Management in our strategic and day-to-day operations.We are looking for an individual who can provide secretarial support to the Director, working under pressure, meeting tight deadlines, and occasionally...

  • Nursing Professional

    2 months ago


    Stellenbosch, Western Cape, South Africa Mobi Train Full time

    Job Title: Nursing ProfessionalWe are seeking a skilled Nursing Professional to join our team at Mobi Train. As an Enrolled Nurse, you will be responsible for providing high-quality patient care and supervision to our residents.Key Responsibilities:Recording of observations, care given, and residents' responsesEnsuring basic needs and activities of daily...


  • Stellenbosch, Western Cape, South Africa Exceed Human Resource Consultants Ltd Full time

    Job Title: Group Accounting ProfessionalAt Exceed Human Resource Consultants Ltd, we are seeking a highly skilled Group Accounting Professional to join our team. The ideal candidate will have a strong background in accounting and finance, with experience in managing financial processes and providing strategic guidance to senior management.Key...


  • Stellenbosch, Western Cape, South Africa Communicate Recruitment Full time

    Job Title: Senior Accounting ProfessionalEstimated Salary: R800,000 - R1,200,000 per annumAbout UsWe are a recruitment agency dedicated to connecting talented professionals with top employers. Our mission is to provide exceptional service and support to both our clients and candidates.Job DescriptionEnsure tax compliance across multiple jurisdictions by...