Reservations Manager Professional
1 month ago
The successful incumbent in this position will play a pivotal role at PH Stellenbosch, overseeing the hotel's reservations system and contributing to revenue strategy development.
Job SummaryWe are seeking a highly organized and adaptable Reservations Manager to join our team. This is an excellent opportunity for someone with experience in managerial or supervisory positions, particularly in the hospitality industry.
About the RoleAs Reservations Manager, you will be responsible for maintaining the hotel's reservations system, processing reservation requests, changes, and cancellations, and ensuring seamless communication with guests, travel agents, and other stakeholders. Your duties will include:
- Maintaining hotel's reservations system and assist with revenue strategy
- Deals with individual guest, groups & conferences, travel agents, tour operators, e-mail and internet enquiries and bookings
- Process all reservation & banqueting requests, changes, and cancellations received by phone or mail
- Identify individual & group reservation needs and determine appropriate room type
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers
- Produces relevant reports pertaining to reservations made
- Responsible for adherence to laid down procedures and standards, in order to achieve the highest possible occupancies and average room rates
- Creates & checks group reservations for functions, conferences, groups and tours
- Ensuring all rooming lists are received and entered correctly
- Check that correct sales techniques are adhered to and assist with training where required
- Check that all invoices, quotations and contracts are correct before it is sent to the client, and follow corrective actions if needed
- Assist banqueting coordinators with group and individual quotations
- Assist with balancing inventory and revenue as operationally required
- Assist with payroll as required
To excel in this role, you should have the following qualifications and skills:
- Grade 12 or equal qualification
- Previous experience in a managerial or supervisory position is required
- Computer knowledge and effective telephone etiquette
- Guest service oriented and professional
- Effective time management and problem solving skills
- Detail oriented and works with high degree of accuracy
- Highly organized and adaptable
- Must be self-directed
- Ability to multitask and meet changing deadlines
- Honest, trustworthy, dependable with sober habits
- Proficiency in English
- Able to work weekends or public holidays when required
- Must have a valid South African ID
In exchange for your expertise and dedication, we offer a competitive salary range of R150,000 - R180,000 per annum, commensurate with experience and qualifications. Additionally, you will enjoy a dynamic work environment, opportunities for growth and development, and the satisfaction of being part of a dedicated team.
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