Reservations Manager Professional
1 day ago
Job Overview
The Reservations Manager Professional will play a crucial role in maintaining the hotel's reservations system, ensuring seamless guest experiences and optimal revenue strategies.
About PH Stellenbosch
PH Stellenbosch is a leading hospitality provider, committed to delivering exceptional services to our guests.
Job Summary
We are seeking an experienced and skilled Reservations Manager Professional to join our team at PH Stellenbosch. As a key member of our reservations team, you will be responsible for maintaining the hotel's reservations system, handling guest inquiries, processing bookings, and ensuring adherence to laid-down procedures and standards.
Key Responsibilities
- Maintain the hotel's reservations system and assist with revenue strategy
- Deal with individual guests, groups & conferences, travel agents, tour operators, email, and internet enquiries and bookings
- Process all reservation & banqueting requests, changes, and cancellations received by phone or mail
- Identify individual & group reservation needs and determine appropriate room type
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers
- Produces relevant reports pertaining to reservations made
- Responsible for adherence to laid down procedures and standards, in order to achieve the highest possible occupancies and average room rates
- Creates & checks group reservations for functions, conferences, groups, and tours
- Ensuring all rooming lists are received and entered correctly
- Check that correct sales techniques are adhered to and assist with training where required
- Check that all invoices, quotations, and contracts are correct before it is sent to the client, and follow corrective actions if needed
- Assist banqueting coordinators with group and individual quotations
- Assist with balancing inventory and revenue as operationally required
- Assist with payroll as required
Requirements
- Grade 12 or equal qualification
- Previous experience in a managerial or supervisory position is required
- Computer knowledge and effective telephone etiquette
- Guest service-oriented and professional
- Effective time management and problem-solving skills
- Detail-oriented and works with high degree of accuracy
- Highly organized and adaptable
- Must be self-directed
- Ability to multitask and meet changing deadlines
- Honest, trustworthy, dependable with sober habits
- Proficiency in English
- Able to work weekends or public holidays when required
- Must have a valid South African ID
Salary Estimate
R450,000 - R550,000 per annum, depending on experience.
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